Connection to server timed out

[camcapone]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? CSCx7
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loading from lobby into game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 12.17.21
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Me and my squad mates are readied up loading into game my screen goes black with the apex loading icon in the bottom corner and I get the connection to server timed out message then I get sent back to the lobby
What should be happening instead? I should be in the game
Steps: How can we find the bug ourselves? Fix the connection to server timed out message

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Please help me

[EA_Kent · Accepted solution]

Hi @camcapone, 

Let's try out some troubleshooting to see if we can help stop this from happening. 

First, I'd recommend starting out with the basic and advanced connectivity troubleshooting steps from the EA Help website. If you're still running into any issues after that please let me know. Thanks! 

[EA_Kent · Accepted solution]

Hi @camcapone, 

Let's try out some troubleshooting to see if we can help stop this from happening. 

First, I'd recommend starting out with the basic and advanced connectivity troubleshooting steps from the EA Help website. If you're still running into any issues after that please let me know. Thanks!