Apex crashing due to the news pop up

[p6x9ntkmplhp]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 1050Ti
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? NLN
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Ash/Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby/Hub Area
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I clicked the news icon or whenever the news pops up, my game just crashes.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 100+
When did this happen? (dd.mm.yy hh:mm) 11/14/2021 10AM CST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My game crashes everytime.
What should be happening instead? I should be loading properly or be able to close the news pop up.
Steps: How can we find the bug ourselves? Unknown

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It happens consistently everytime I load up the game.

[EA_David · Accepted solution]

@p6x9ntkmplhp Hey, can I check if you're using a non-English game client?

Also can you go to the following location on your PC and delete the "assets" folder there? It contains some of the temporary files like news and store info and hopefully wiping that will help fix your issue.

C:\Users\yourusername\Saved Games\Respawn\Apex\

This file will always be on the C drive regardless of your actual game installed location

[EA_David · Accepted solution]

@p6x9ntkmplhp Hey, can I check if you're using a non-English game client?

Also can you go to the following location on your PC and delete the "assets" folder there? It contains some of the temporary files like news and store info and hopefully wiping that will help fix your issue.

C:\Users\yourusername\Saved Games\Respawn\Apex\

This file will always be on the C drive regardless of your actual game installed location

[StandardColor]

Im the same person as the person who posted this, but I am pretty sure I use the client I downloaded with steam.

[StandardColor]

Update : deleting the assets file worked thanks!

[EA_David]

Excellent, thanks for the update.