Unravel Stucks in Loading Screen

[Azatum]

When I am Starting Unravel my Game stucks in a black Screen with a white dot on the bottom right corner what blinks.

I uninstalled it, and redownloaded it, but it doesn´t work.

[EA_David]

@Azatum Hey, what system are you using? If you're on PC, you might need to update your graphics drivers. 

https://help.ea.com/uk/article/finding-devices-and-updating-drivers/

If the issue persists, can you post a link to your dxdiag? 

https://help.ea.com/en/article/how-to-gather-dxdiag-information/

Thanks. 

[Azatum]

I am running Windows 10 on my PC

I did Update my graphics drivers, but the issue persists.

Below i attached my dxdiag

[EA_David]

@Azatum Hmm, does it crash at any point? You might want to try installing/uninstalling the K-lite codec pack as described in this article: https://help.ea.com/en/article/common-gameplay-issues-and-workarounds-for-unravel/

If this has no effect I'd try restarting your system with a Clean Boot next. 

https://help.ea.com/en/article/how-to-clean-boot-your-pc/

Thanks. 

[Azatum]

@EA_David It doesn´t crash really, it just doesn´t go further. There is no crash report 

I installed the K-Lite Pack but nothing happened, so i did a Clean Boot like it was described and nothing has changed at all

[crinrict]

I see you have the Windows N version.

Did you install the media player separately ? 

[yahel_1]

Hi @Azatum

Install this Media Feature Pack... is for Windows 10.

Restart your machine.

Then go in Origin /  My Games-right click on the game icon Unravel select Game Properties, tick disable Origin In Game and everything will be fine.

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[Azatum]

@yahel_1 I am Sorry to say, but nothing has changed...

I already had the Media Feature Pack you mentioned

best regards

[crinrict]

Could you check for any critical events: http://sims4.crinrict.com/en/2014/09/critical-events/

[yahel_1]

Hmm... @Azatum you have almost the same video card like me and i think you need to try this

Removes drivers http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Now use driver detect tool  http://support.amd.com/en-us/download/auto-detect-tool

Then reinstall updates drivers (crimson 15.12)  http://support.amd.com/en-us/download

Restart your machine.

Tipe and search "cnext" in your Windows bar.Now duble click  on AMD SETTINGS.

Now in the upper left corner on AMD RADEON SETTINGS you will see ,,Gaming'' press on it.

In the upper right corner you'll see,, Add' -'click / -select ,,Browse'' and choose a game to Add -UNRAVEL

Now you see your game UNRAVEL in RADEON SETTINGS, presses the 3 points next to UNRAVEL and select PLAY  to start your game.

From there you can change your video settings for UNRAVEL.

NOTE if your issue persist clear Origin cache and for this you get a perfectly detailed post from @EA_Nils >> http://answers.ea.com/t5/Origin/my-origin-will-not-update-my-sims-4/m-p/4721983#M163410

Now i would suggest you to perform a Clean Boot. In this case, they can be eliminated as the source of the problem http://help.ea.com/en/article/how-to-clean-boot-your-pc/

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