Game face won't load

[therolotm]

When I upload the images that do have a green tick on them they don't show up on the adjust image page why is this

[EA_Barry]

@therolotm

Please monitor the following thread for any updates on this, thanks.

http://answers.ea.com/t5/Bug-Reports/Gameface-keeps-loading-at-step-4/m-p/5737630

[AllanHansen23]

Do you have a solution? 

[weecom90]

I have the same issue. 

Do you also have problem in step 3? 

It seems to be working fine in step one, choosing gender, then step 2 uploading photo no problem, but then in step 3 theres just at grey screen/background template. The photo isn't there. 

I zoom out with my browser so that the "face" icon is centered. I also zoom out a little bit. Then I go the next step, step 4 with the green dots. Now my image is showing and I can place them corretly as instructed to. 

I then click on next, step 5, showing me once again my picture with the dots, I then click generate gameface and get the error message. Been trying to get it rigth for hours... it simply does'nt work. 

I used to get the exact same error message as you've described, Allan Hansen. Now I just get a new page that says "We're sorry. We've encountered an error with your game face. Please try again or start over." 

Then I press try agian, nothing happens, start over nothing happens.  

[EA_Barry]

@weecom90

Are you using Firefox 50.1.0?

Does your system meet these requirements:

...and do your images meet these specs:

• Minimum size: 480 by 480 px
• Maximum size: 4096 by 4096 px

• Format: JPEG or PNG
• Maximum file size: 10 MB

[Dennishepard]

i have everything working until the face markers, it just has a loading circle forever and skipping those steps dont help i dont know how to fix it someone help

[weecom90]

EA_Barry

My picture is JPG, 480 by 480 px. 

File size 57 kb. 

- I've used the Microsoft Office 2010 to adjust the size of the image.

My OS: Windows 10

- Yes I am, tried both Chrome and Firefox.

Browser: Chrome (v55)  and/or Firefox (v50.1.0) (all my browsers have the latest updates)

[EA_Barry]

@weecom90 @Dennishepard

Clear your browser cache and cookies and retry please.

[Elbaurdo]

Hey, I have the same issue. Any leads on how to fix this?

[Danjamel]

When I start game face is just loads, it doesn't go any further! I leave it for hours and also try to reload it and the same thing happens! can any one help?!

I just get the loading circle and can see the game face site behind the loading circle!... it says generating game face