Re: my game code is on an account i can't access with the same email

by Create28Absolute
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Original Post

my game code is on an account i can't access with the same email

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i'm trying to notify EA, but the contact system doesn't seem to be working either, is there a way to transfer the code over(because both accounts use the same email, i can't access the first one that has the codes on it)

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Re: my game code is on an account i can't access with the same email

[ Edited ]
Community Manager

@Create28Absolute That's odd, there should be no situation where the email address would be shared. 

 

If you reach out to support they can take a look at this, and may be able to merge your accounts. 

 

You mention having problems talking to support, how is it failing? Can you try reaching out using a different browser or a different device, and see if you have more success?

Thanks. 

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Re: my game code is on an account i can't access with the same email

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I think I know the reason it was failing, I was try to get help on Sunday.
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