[info] - Progress not saving/resetting [ Edited ]

[EA_Andy]

*Update 20th October 2015* - This issue should now be fixed for players going forward. If you are still affected by this please let us know in this thread so we can look into this for you. 

*Update* - Studio are now looking into a fix that will resolved this for anyone affected. For the time being please keep providing the details requested below so we can fix this on a case by case basis and investigate further. Thank you for your understanding.

Hello all,

We're currently looking into reported issues with progress not saving.

In order to help us investigate this could you please provide us with the following information: (please make sure to post the information in this thread).

Platform: PC, XBOX 360 or XBOX One?

Gamertag:

Your country:

Data Center connecting to in game:

When did this last happen to you?

Thanks,

- Andy -

[Zymsterr]

Platform : PC

Gamertag : Zymsterr

Country: Malaysia

Data center : East asia

Last happen : 10/12/2015

[mrbroke86]

Platform: PC

Gamertag: mrbroke86

Your country: USA

Data Center connecting to in game: North Central (always)

When did this last happen to you? Began 9/28, last "saved" game was last match on 9/27 ; has not saved data from any of my match's since. including yesterdays (10/11)

[ChainHelbourne]

Platform: PC

Gamertag: ChainHelbourne

Your country:USA

Data Center connecting to in game: USA EAST

When did this last happen to you?Last save was Oct 3 Has not saved progression since. Go into servers set up pilot or Titan leave to main menu start servers again and  my stats are reset to Oct 3.  Seems to be on server side.

[Squiffy002]

Platform: PC

Gamertag: Squiffy002

Your country: United States [Washington]

Data Center connecting to in game: West US [33m

When did this last happen to you? Last night. It's been happening every time I close the game or return to the main menu for a week and a half.

[mimemachine]

pc user

gamer tag: mimemachine

server : central Us

has been happening since end of september

[EA_Andy]

@Squiffy002 @ChainHelbourne @mrbroke86 @Zymsterr

The studio team have looked into this and should have now resolved the issue you were having.

Would you be able to test that everything is working for you and then let me know?

@mimemachine - We'll get this looked into for you.

Thanks,

- Andy -

[mrbroke86]

@EA_Andy

Working now, for me at least. Saved what I did with the Burn cards I messed around will, will play some games to see if the weapon progress saves. i'll edit my post when I get back on

[EA_Andy]

@mrbroke86 - perfect, thank you! Is that something that wouldn't have worked previously?

Keep me updated

- Andy -

[Zymsterr]

@EA_Andy

I tried changing my pilot loadout and sell some burn cards

Then leave the lobby and enter the lobby back without the burn cards i sell

I think its working for me, i'll try play the game and see if it save or not

Thanks