Re: Matchmaking won't load

by EA_Andy
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Original Post

Matchmaking won't load

★★★ Newbie
After I click play from the main screen, the box pops up that says receiving matchmaking list and connecting to the server. But it never connects. It continually says retrieving matchmaking list
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Re: Matchmaking won't load

Community Manager (retired)

Hey @iamneo07

 

Have you been able to connect previously? Can you make sure that the following ports are open.

 

Thanks,

 

- Andy -

Message 2 of 4 (249 Views)

Re: Matchmaking won't load

★★★ Newbie
I have been able to connect, previously, Andy. I haven't played it about a month, but it was working fine before that. And how exactly to I open those ports to my Xbox one? Also, to clarify, it's a titan fall specific issue, because my other games and apps load fine and connect online also.

Thank you again for your help
Message 3 of 4 (241 Views)

Re: Matchmaking won't load

Community Manager (retired)

Hi @iamneo07

 

This is the XBOX support page for port forwarding but bear in mind you would need to carry out port forwarding differently on different routers so you would have to consult your manufacturer. 

 

Can you also try changing to a different data center to see if that helps?

 

Cheers,

 

- Andy -

Message 4 of 4 (231 Views)