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EA_Nils
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[Info] Known Issues and Troubleshooting (Updated March 28)

[ Edited ]

When fighting it out in Titanfall, you may run into an occasional hiccup, issue, glitch, or problem that could interrupt or limit or prohibit your gameplay.

Below, find all the gameplay-affecting issues we’re currently aware of and tracking, and any workarounds or troubleshooting steps available to get you back in the game.  

Installation

Connectivity

Crashing & In-game

Hardware


Installation

Titanfall cannot be installed on 32-bit systems
Players running on a 32-bit version of Windows will be unable to install and play Titanfall on their PC. When installing Titanfall from a physical disc on to a 32-bit system, you'll encounter the below error, reading, "Error: A redistributable package (audio_installer.exe) was not installed successfully. Setup cannot continue. (1)"

User-added image

If you're encountering this error, you can confirm whether you system is 32-bit or 64-bit by clicking the Start button, then right-clicking Computer and selecting Properties. You'll find this information listed as "System type."

 

Troubleshooting Titanfall installation fails at 20% and 31%
If your installation of Titanfall fails at 20%, there is likely an issue or difficulty with your installation of Direct X.


If your installation of Titanfall fails at 31%, this is usually due to a problem encountered while downloading Titanfall's audio file.

  • You can troubleshoot your Titanfall installation by opening your Origin client, heading to the My Games tab, right-clicking the Titanfall game tile, and selecting Repair.

 

Hard-drive related installation issues
Some players are reporting installation issues with Titanfall when using a hard drive formatted FAT32. Due to file-size restrictions inherent to FAT32 systems, some of the larger files within the Titanfall installation are unable to be managed by these hard drives.To successfully install Titanfall, make sure your hard drive is formatted NTFS. You can find instructions on how to convert a hard drive partition to NTFS straight from Microsoft.


Connectivity

Connection errors and infinite loop when trying to connect on slower internet connections
Exceedingly slow internet connections may cause an error message when trying to join a server or play your game. Some players may even get stuck in an infinite loop when trying to connect.  

Try resetting your router or modem by unplugging it from its power source for at least fifteen seconds and then plugging it back in the game.

Connectivity workaround for older Belkin routers
Some gamers have had issues with some older Belkin routers while playing Titanfall.
Belkin has offered a workaround that should solve the issue.


Crashing & In-game

Crashing when accepting an invitation to a match in progress while currently in a match
If you’re in the middle of a match and accept a friend’s invitation to join their match also currently in progress, your game will crash when accepting your friend’s invitation.

To solve this issue, make sure before you either inviting a friend or accepting an invitation to exit to the game lobby first.

We are aware of this issue and are working hard to resolve it as quickly as possible.

Players having issues receiving "Militia Pilot" achievement
To increase your ability to receive the "Militia Pilot" achievement, try joining a match using the Play option, rather than Quickplay.

"Unable to retrieve Origin token" error message
We're aware of an error some players receive either at game-launch, when trying to find a match, or even in-game that reads "Unable to retrieve Origin token."

While we're investigating this issue and will have it resolved as quickly as possible, some players have reported success getting into the game with the following workarounds:

  • Repair your Titanfall game installation by heading to the My Games tab in your Origin client, right-clicking your Titanfall game tile, and selecting Repair.
  • Run Titanfall as an Administrator on your PC by navigating to C:\Program Files (x86)\Origin Games\Titanfall\Titanfall.exe, if installed in its default location, right-clicking Titanfall.exe and selecting Run as Administrator.
  • Clear your Origin Data Cache, if Origin is installed in its default location on your PC, by deleting the following folders:
    • C:\ProgramData\Origin\
    • C:\Users\%USERNAME%\AppData\Local\Origin\
    • C:\Users\%USERNAME%\AppData\Roaming\Origin\
  • Enable NetBIOS over TCP/IP by right-clicking the Internet Connection symbol in your task bar, next to your clock, and selecting Open Network and Sharing Center.
    • In there, click Manage Network Connection in the left-hand sidebar
    • Right-click on Local Area Connection and select Properties
    • Select Internet Protocol version 4 (TCP/IPv4)
    • Click the Advanced button under the General tab, then click the WINS tab
    • Click Enable NetBIOS Over TCP/IP

 

Xbox One ranking reset on 3/14-15

Some Xbox One players have reported their ranking in Titanfall has recently reset.

Our friends at Microsoft and Xbox Support are diligently investigating this issue and will provide updates as quickly as possible.

Stay tuned to @Titanfallgame and @XboxSupport on Twitter and the official Xbox Support Xbox Live Status page for the latest updates.


Hardware

Kinect cannot be used for voice-comms, and Voice and microphone functionality on PC
Xbox One and Xbox 360 players cannot use Kinect for Voice over IP, or voice-communication, in-game.

Similarly, PC players with a microphone-containing-webcam set as your default microphone will have your microphone turned on automatically when playing Titanfall.  If you do not wish to have your microphone on during gameplay, simply disable it in your game settings or disable it as your default microphone in your computer settings.

Some Intel processors must install specific beta graphics drivers
PC players with specific Intel processors, specifically those with Intel Graphics, must download and install a special beta graphics driver to ensure their game runs properly

You can find this driver, along with a full list of what Intel processors the driver is compatible with, straight from Intel.

 

Source: http://help.ea.com/en/article/titanfall-known-issues-and-troubleshooting-information/

EA_Nils
Posts: 5,720
Topics: 228
XP: 1,049
Solutions: 1,088
Registered: ‎09-21-2012

Re: [Info] Known Issues and Troubleshooting (Updated March 28)

This thread has been updated with a new link for the Intel graphic drivers:

 

Some Intel processors must install specific beta graphics drivers
PC players with specific Intel processors, specifically those with Intel Graphics, must download and install a special beta graphics driver to ensure their game runs properly

You can find this driver, along with a full list of what Intel processors the driver is compatible with, straight from Intel.