Game startup failed because the video card does not support the required features

by jonarinbjorn
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Original Post

Game startup failed because the video card does not support the required features

★★ Novice

Hello.  I am unable to even Launch Titanfall.  When I click to run the game, I receive an error that states: Game startup failed because the video card does not support the required features"

 

The game then appears to load, showing me the EA and Respawn intro animations.  Then, as its preparing to transition to the game itself, it crashes and returnss a generic Titanfall.exe has stopped working and needs to close message.

 

I have done a full removal of my ATI drivers and a fresh reinstall of the latest supported driver release for my card.  I have also repaired the Titanfall game through Origin as well with no success.  

 

Here is my System and Video Card information:

OS Name Microsoft Windows 8.1 Pro
Processor Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)

 

Name ATI Mobility Radeon HD 4870
PNP Device ID PCI\VEN_1002&DEV_945A&SUBSYS_027E1043&REV_00\4&2893D9BF&0&0008
Adapter Type ATI display adapter (0x945A), Advanced Micro Devices, Inc. compatible
Adapter Description ATI Mobility Radeon HD 4870
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.970.100.7000
INF File oem52.inf (ati2mtag_M9x8 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Bits/Pixel 32
Memory Address 0xB0000000-0xBFFFFFFF
Memory Address 0xFBBE0000-0xFBBEFFFF
I/O Port 0x0000A000-0x0000AFFF
IRQ Channel IRQ 4294967294
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6264, 351.50 KB (359,936 bytes), 11/16/2012 2:39 PM)

Name ATI Mobility Radeon HD 4870
PNP Device ID PCI\VEN_1002&DEV_945A&SUBSYS_027E1043&REV_00\4&313962CF&0&0030
Adapter Type ATI display adapter (0x945A), Advanced Micro Devices, Inc. compatible
Adapter Description ATI Mobility Radeon HD 4870
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.970.100.7000
INF File oem52.inf (ati2mtag_M9x8 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xFBCE0000-0xFBCEFFFF
I/O Port 0x0000BF00-0x0000BFFF
IRQ Channel IRQ 4294967293
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6264, 351.50 KB (359,936 bytes), 11/16/2012 2:39 PM)

Message 1 of 36 (9,098 Views)

Re: Game startup failed because the video card does not support the required features

★★★ Novice

I get this error also. Here is my DXDiag

http://pastebin.com/jChnVxGm

Any help would be greatly apperciated.

Message 2 of 36 (9,003 Views)

Re: Game startup failed because the video card does not support the required features

★★★ Newbie

Having the same issue. I'm crossfiring 2 Radeon 5770's. The supported card list says they are able to run the game. I've tried disabling crosfire, no change.

Message 3 of 36 (8,997 Views)

Re: Game startup failed because the video card does not support the required features

[ Edited ]
★★★ Newbie

Just an update, the EA chat Advisor I've been chatting with for the last hour is stumped, he's reviewed my dxdiag file and he says I meet minimum system requirements. So...ya...

Message 4 of 36 (8,968 Views)

Re: Game startup failed because the video card does not support the required features

★★★★★ Expert

Datsoze, your video isn't sufficient, if your DxDiag is accurate.  The graphics requirements have been well publicized and your machine is inadequate, sorry.

 

Message 5 of 36 (8,944 Views)

Re: Game startup failed because the video card does not support the required features

★★ Novice

@saruoushi, any updates? Did they say the issue would be escalated?

Message 6 of 36 (8,918 Views)

Re: Game startup failed because the video card does not support the required features

★★ Novice

Having the same problem as OP, any updates regarding this? I have (what i believe to be) more than sufficient specs to run this game (Titanfall) but it won't run past the pop-up dialog which states the very title of this thread. I have searched many places for answers, and have tried a few remedies, all of which were unsuccessful .

 

Here's my DXDiag: http://pastebin.com/vceHr62c

 

Any help would be greatly appreciated. Paid a lot of money for this game and can't do anything with it.

Message 7 of 36 (8,859 Views)

Re: Game startup failed because the video card does not support the required features

[ Edited ]
★★★★★ Expert

You have an elderly professional graphics development chip, running some two year old drivers.  There's a major difference between  the drivers for your card, new or old, and those for the very similar HD 4860m medium performance gaming card.  Try some current drivers.

 

P.S.  The limited Beta last month had major troubles with desktop versions of HD 4000 Radeons, treating them as Dx9 cards or some such.  For all I know, the current message thread you've added your comment to is some sort of continuation of what was happening in mid-February (the error mssage was the same). 

 

Message 8 of 36 (8,854 Views)

Re: Game startup failed because the video card does not support the required features

★★ Novice

goraththeelder, are you addressing me? 

Message 9 of 36 (8,843 Views)

Re: Game startup failed because the video card does not support the required features

★★★★★ Expert

Is anyone else running either a FirePro or a Quaddro FX in the thread?  Of course it's your elderly system.

 

Message 10 of 36 (8,841 Views)