Re: Game does not appear in Library after redeeming code.

by alczzor
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Original Post

Game does not appear in Library after redeeming code.

★ Novice

Hello,

 

I've redeemed a Titanfall key however the game does not appear in my Library.

 

Thank you!

Message 1 of 5 (142 Views)

Re: Game does not appear in Library after redeeming code.

Community Manager (retired)

Could you please try to clear your Origin cache and check back if the game appears after:

 

  1. Make sure your Origin client is completely closed.
    • Do this by clicking Origin in the menu bar then selecting Exit.
  2. Head to your C: drive by clicking the Start or Window button on your desktop and selecting My Computer.
  3. Find and delete the "Origin"folders found in each of the following:
    • These folders are hidden by default, so you'll need to un-hide them by Showing Hidden Files to be able to delete them.
    • ​Open each folder by finding then double-clicking it.
      • C:\ProgramData\
        • On Windows XP, the ProgramData folder is located in C:\Documents and Settings\All Users\Application data\Electronic Arts\.
      • C:\Users\%USERNAME%\AppData\Local\ 
      • C:\Users\%USERNAME%\AppData\Roaming\
  4. Empty your Recycle Bin and you're done.

 

 

Please make also sure that the "Show:" option in your games library is set to "Show: All Games".

 

Cheers

Basti

Message 2 of 5 (139 Views)

Re: Game does not appear in Library after redeeming code.

★ Novice

Completed all the steps

Showing all games, all platforms. 

 

Issue still persists. 

 

What else can I do?

Message 3 of 5 (134 Views)

Re: Game does not appear in Library after redeeming code.

[ Edited ]
★ Novice
 
Message 4 of 5 (113 Views)

Re: Game does not appear in Library after redeeming code.

[ Edited ]
★ Novice

Guys, game is still not available...

Message 5 of 5 (96 Views)