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Connection issue; "Failed to get token from Origin." & Infinite "Retrieving matchmaking list" loop.

by davwulf
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Original Post

Connection issue; "Failed to get token from Origin." & Infinite "Retrieving matchmaking list" loop.

[ Edited ]
★★★★ Novice

First off, my apologies if this belongs in another section or there is another like it.

 

My problem, is that usually on the first screen I get the error message saying "Failed to get token from Origin." Sometimes, when I am allowed to get said token I get stuck when I press 'Play.' Saying I should check my internet connections. Other times, I get disconnected from the match. I've contacted support, and ran me through the steps of opening the ports.

 

It worked for a little, but I tried again today and the same thing is happening. I'm not sure if you guys need my computer specs, or internet provider. However I'm happy to provide whatver information so I could attempt to try and enjoy this game for once.

Message 1 of 57 (11,319 Views)

Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

★★★★ Newbie

This "Failed to get token from Origin." happened for me as well. I restarted Origin and it connected Titanfall to another data center, which fixed the issue one time of the many. I have 100mbps download/5mbps upload speed, so internet connectivity should have nothing to do with it IMO. The issue just happened to me at the end of a match, which I had won, and proceeded to kick me out and not award any XP. Please fix this issue. I will be checked back periodically for any answers. Thank you

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Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

★★★★ Novice

The same exact thing happens to me. I tried different data servers, most of which gave me higher ping aside from the East, and nothing. My internet isn't as high or near that high but I can play any other game perfectly fine online. So, exactly as you said; internet should have nothing to do with it. It started on many matches on my end, many of which I never got xp for.  Sometimes even the middle. I'm guessing it has to be on the servers side or Origin itself. I have no idea. However, I'd love to play it. 'Cause again, what I did play, I enjoyed very much.

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Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

Community Manager

Hello all,

 

Could you please try the following:

Delete Origin Temp folder in AppdData\Local and AppdData\Local\Temp (use the following shortcuts to access it: C:\Users\%USERNAME%\AppData\Local\ and C:\Users\%USERNAME%\AppData\Local\Temp\)

 

Then clear Origin cache:

1. Click on "Origin" at the top left of Origin and select Application Settings.
2. Then select "Advanced".
3. Then click on Delete All Game Installers.

Message 4 of 57 (11,129 Views)

Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

★★★★ Novice

I will give that a shot; in the middle of trying to re-install the game. If that fixes it, I will let you all know.

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Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

[ Edited ]
★★★★ Novice

It has not seemed to work. Still getting the 'Failed to get token' message. This was after a clean install, and deleting the Temp folder, as well as cleaning the cache.

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Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

★★★★ Novice

Same problem here. Done everything above, mailed support 2 times already with no luck. The strangest thing is that this problem occurs only when I use my main internet connection, when I use VPN connection it doesn't occur and I'm able to join a lobby. Another odd thing is that this problem wasn't from the very start, it came to life only on the second day of play. 

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Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

★★★★ Novice

Same problem here, please help us !

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Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

★★★★ Newbie

Sorry, but was the temp folder created after I installed Titanfall, or has it been there for a while and may posses important information of mine? Just want to be safe before I delete it.

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Re: Connection issue; "Failed to get token from Origin." & Infinite "Retrieving m

★★★★ Novice

Slotkun; The same here. It was fine the first day. From then on, it seemed to develope. I haven't tried a VPN internet, but I'd rather just get it working in general.

 

Horsemann12; Pretty much deleting the temp folder is safe in general, I do believe. Don't take my word for it though. I did it, and hasn't affected anything.

 

On another note; it's still giving me the error. I'd really like to know if it's one the end of people, or EA, or Respawn. It's getting rather annoying.

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