Sims 4 Mac Won't Start

by emsiey
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Original Post

Re: Sims 4 Mac Won't Start

★★★ Newbie

I am having the same issue on a Macbook with 10.7.5 with 4gb of memory.   I reformatted the computer and installed a fresh copy of lion in fear that maybe something else was causing the issue.   No luck,  It crashes instantly after I launch it.    My daughter has been bugging me for days to get it fixed.   I have uninstalled and reinstalled origin at least 5 times.

 

Please help

Message 11 of 56 (6,542 Views)

Re: Sims 4 Mac Won't Start

@originaln8thegr8

 

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 12 of 56 (6,537 Views)

Re: Sims 4 Mac Won't Start

★★★ Newbie
  • Operating System: Mac OSX Lion 10.7.5
  • Mac model: 13-inch, early 2008
  • Processor: 2.4 Ghx Intel Core 2 Duo
  • Memory (RAM): 4GB
  • Graphics: Intel GMA X3100 144MB
Message 13 of 56 (6,533 Views)

Re: Sims 4 Mac Won't Start

[ Edited ]

@originaln8thegr8

 

Thanks.

 

Your processor, RAM and operating system are the absolute bare minimum to play. Your Intel graphics are well below the minimum requirements and are not supported unfortunately. The minimum graphics requirement is - NVIDIA GeForce 9600M GT, ATI Radeon HD 2600 Pro or better. Video RAM of 256MB or better. The Intel GMA X3100 is not supported. There is no way you will be able to play Sims 4 on that MacBook I'm afraid Frown

 


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 14 of 56 (6,529 Views)

Re: Sims 4 Mac Won't Start

★★★ Newbie

Ok, thanks.

Message 15 of 56 (6,525 Views)

Re: Sims 4 Mac Won't Start

★★★ Newbie
My mac wont start sims anymore and i just played it for 1 hour

Operating System: Mac OS High Sierra
Mac model: 13-inch, mid 2013
Processor: 2.5 Ghx Intel Core i5
Memory (RAM): 8GB 1600MHZ SSD258GB
Graphics: Intel HD Graphics 4000 1536 MB
Message 16 of 56 (6,443 Views)

Re: Sims 4 Mac Won't Start

@marchju17

 

Move your Sims 4 folder out onto your desktop from Documents > Electronic Arts then try and launch your game again. Does it work?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 17 of 56 (6,417 Views)

Re: Sims 4 Mac Won't Start

[ Edited ]
★★★ Novice

macOS High Sierra

Version 10.13.1

MacBook Air (13-inch, Early 2014)

Processor 1.4 GHz Intel Core i5

Memory  4 GB 1600 MHz DDR3

Graphics Intel HD Graphics 5000 1536 MB

 

I've tried re-downloading origin, re-installing sims, repairing the game, and deleting the origin file/deleting the sim file. 

 

Whenever I open sims it shows a black screen then crashes after a few seconds.  I've been able to play the game before and have only now been experiencing interruptions  Frown. The only thing that I've changed is updating my computer.

 

Message 18 of 56 (6,322 Views)

Re: Sims 4 Mac Won't Start

@lala82648

 

Updating to High Sierra? Hmm, that's odd. Can you please run the Origin reset tool and try again. If it still doesn't work please do the following:

 

  1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  2. Navigate to Contents > Mac OS.
  3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
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Message 19 of 56 (6,310 Views)

Re: Sims 4 Mac Won't Start

[ Edited ]
★★★ Novice

Hi, thanks for a response Standard smile!

 

I tried running the Origin reset tool but my game still crashes the same.

 

After that didn't work, I deleted The Sims 4 and right clicked moved to trash. When I opened Origin it said the game needed an update. The update thing was glitchy so after a few unsuccessful runs, I clicked repair game. Sims 4 + any extra content finalized and Sims said it was ready to play.

Yet when I clicked it, it still crashed on startupConfused Frown

 

Message 20 of 56 (6,263 Views)