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Mac Sims 3 EPs say they're installed when they aren't

by CPUGenuis
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Mac Sims 3 EPs say they're installed when they aren't

★★★★ Novice

Its super strange. I have done the big reinstall-and-delete-every-file thing for both the Sims 3 and for Origin. I've done Origin reset tool and everything and it still does this. Any ideas anybody?

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Message 1 of 27 (269 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

@CPUGenuis

 

You don't need to launch Sims 3 through Origin - have you tried opening it via your Applications folder?

 

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Message 2 of 27 (256 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

★★★★ Novice

Well I can run The Sims 3 with Ambitions, but because Origin is all weird I can't even redownload the installers for World Adventures or Generations.

 

To be clear, World Adventures and Generations are not installed or even downloaded despite it saying that they are installed. That is the issue here.

Message 3 of 27 (251 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

@CPUGenuis

 

Please run the Origin reset tool and then try downloading and installing again - https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac

 

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Message 4 of 27 (232 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

★★★★ Novice

I just did that again and it still thinks that World Adventures and Generations are both installed, despite the play button being greyed out.

Message 5 of 27 (192 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

@CPUGenuis

 

And you've never, ever had WA and Generations installed on your Mac?

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
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 -: Please do not Private Message me with your issues :-
Message 6 of 27 (188 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

★★★★ Novice

I've had them installed on my computer. I had the base game, WA, Gen, and Amb all installed in probably the wrong order. It didn't work and I deleted the folder instead of using the uninstaller tool. I completely forgot about that until now. 

 

Do you think it could be, like, a product registration problem with EA/Origin?

Message 7 of 27 (175 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

@CPUGenuis

 

Using the Uninstaller leaves behind files that you MUST get rid of before attempting a new install. You have to uninstall it manually Standard smile

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues :-
Message 8 of 27 (170 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

★★★★ Novice

I've done that too (great website btw).

I'm on support with EA right now. If they can't figure out what is going on I'll go ahead and retry that again.

Message 9 of 27 (164 Views)

Re: Mac Sims 3 EPs say they're installed when they aren't

@CPUGenuis

 

Cool, let me know if they get you working again. I would be inclined to completely uninstall the whole game and Origin and start all over again.

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues :-
Message 10 of 27 (156 Views)

Accepted Solution

★★★★ Novice

@Bluebellflora

 

Just to report in, creating a second profile to install the game and EPs did the trick. Everything is working as expected in the original main profile! Even if it doesn't permanently fix the problem, it is a workaround that definitely works.

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