Mac: Error with sims 3 "Unknown Error Occurred" (after installing). [ Edited ]

[daaibear]

Hi i bought a macbook pro 2015 with el capitan os x version i update it... when i download my sims its appear me a window saying "Unknown Error Occurred" in my sims 3 its doesn't open anything just that window, and my sims 3 documents folder its empty i really wanna play the sims 3

and i try to re-installing but nothing.

My game is digital (origin) before i was playing in w7 but now i have a mac.

I have 8gb of ram and an intel i5.

The icon its don't appear me in the desk and application folder... so i try to open always in origin.

I don't have copy of nothing cuz i installing and never play in this mac.

I have The Base game with Night,Into the future,showtime... and high-enloft (pack). Create a sims its another app.

[Bluebellflora · Accepted solution]

@jamiegause

I think your problem is related to Sierra as the game hasn't been updated since January 2014 when OS X 10.9 Mavericks was the current operating system. The game has caused a lot of issues for Simmers running El Capitan and Sierra. Can you set up a new user account on your Mac and try and play in that?

[Bluebellflora]

@daaibear

Which Mac do you have exactly? Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?

- Are you patched up to date? You should be on patch level 1.67

[simican]

I have exactly the same problem. I'm not running any antivirus program and I don't have any kind of programs. Please help me :'(

MacBook Pro (13-inch, Mid 2012)

2,5 GHz Intel Core i5

4GB 1600 MHz DDR3

Intel HD Graphics 4000 1536 MB

[Bluebellflora]

@simican

Please try one or all of the following troubleshooting steps:

1. Open Documents > Electronic Arts and drag the Sims 3 folder to your desktop. Relaunch the game, create a Sim, move to a house and play for a good 20 minutes or so if you can. Is it now working?
2. Play in windowed mode - when the game launches in full screen hold down CMD and press the Return/Enter key.
3. Purging RAM before you launch the game and frequently during gameplay.
4. If you have a post-2013 model Mac check whether it is listed in this thread and follow the workaround if necessary - http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Issues-playing-on-newer-post-2013-Mac...
5. If you have recently uninstalled and re-installed the game did you make sure to get rid of every single file from the previous install? Just using the uninstaller is not enough.
6. If none of the above work please reply with the full specification of your Mac. If you do not know how to find this follow the instructions here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756... Providing all the information about your Mac and game is essential. Just stating what operating system you're using or what year your Mac is doesn't help at all.

[simican]

@Bluebellflora I couldn't do any of you said because the launcher is not opening and it says "unknown error occurred" so I can not run the game. And I think I wrote all of the information about my mac in my other post like you said. 

[Bluebellflora]

@simican

Steps 1 and 3 have nothing to do with the Launcher and are done before attempting to launch the game. Can you also confirm whether you have uninstalled and reinstalled the game before this started happening?

I need all the information asked for in my link, not just the information you have provided:

- What version of OS X you are running?

- Are you running antivirus?

- What EPs and SPs do you have installed?

- Do you use CC/Mods and if so have you tried the game without them?

[Oumachi]

what do you mean by "windowed mode"

[Bluebellflora]

@Oumachi

Do you play the game in full screen mode or in a window on your desktop?

[Oumachi]

MacBook Pro (Retina 12-inch, Early 2015)

Processor 2.7 GHz Intel Core i5

Memory 8 GB 1867 MHz DDR3

Graphics Intel Iris Graphics 6100 1536 MB

Please help!!!!

[Bluebellflora]

@Oumachi

You need to edit a couple of game files - http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Issues-playing-on-newer-post-2013-Mac...

You may also be affected by the El Capitan/Sierra and Late Night/Ambitions/Fast Lane/Outdoor Living issue - http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-Unknown-Error-issue-in-Sims-3-in-El-Capitan-Sier...