Lost Saves Sims 4 & SimCity

[wonderfulspam13]

I regularly lose all of my saves and progress in both the Sims 4 and SimCity on my Mac. This seems to happen every time Origin updates. I am forced to start from the very beginning in both games each time. I have no explanation for this loss of data.

[Bluebellflora]

@wonderfulspam13

Do you have iCloud Drive enabled? 

[EA_Mai]

Hi @wonderfulspam13,

How are things going with your save games? Did @Bluebellflora's post help? If so, you might want to use 'Accept as solution' button

If you still need help, please, let us know!

Welcome to the community!

-Mai

[McPoppleton]

I have the same problem (SimCity) but am not running Sierra, I have El Capitan 10.11.6. I checked my iCloud drive and there is no option for documents and folders to be on the iCloud.

[Bluebellflora]

@McPoppleton

Is your iCloud Drive enabled or disabled in System Preferences? Can you please post a screenshot of your iCloud settings?

[McPoppleton]

Thanks @Bluebellflora

It's enabled, but there is no option for documents and files to be uploaded.

[Bluebellflora]

@McPoppleton

Ah ok, I think it was introduced with Sierra. Did you purchase Simcity through Origin or the App Store? If you downloaded through Origin where did you install it to? If you're running any antivirus can you turn it off, load the game and save and see where it saves to? Have you also tried doing a search using Spotlight/Finder for a save file?

[McPoppleton]

@Bluebellflora

Would moving the SimCity Media folder/files be the cause? I just realised that I moved it recently, not knowing the game wouldn't find it, how embarrassing. I'll remember not to do that in future. I now have more than one SimCity Media folder, I don't suppose there's any way I can put the old games back in the most recent folder in Documents? No worries if not.

Thanks for your help.

[Bluebellflora]

@McPoppleton

Yep, moving the files will do it Put your original folder back, replacing the newly created one and you should be fine.

[McPoppleton]

Thanks @Bluebellflora