City living not installing

[Player_9lt4uw5n]

I have no idea how this works but I'm trying again... I just got the city living expansion pack for the sims 4 and it's not installing... Everyone keeps telling me to go to the game details and scroll down to install it form there but it's not there. The stuff pack I got is there and it's working just fine in game but city living is just not there. I have a mac so I don't know if that makes a difference... everything has worked fine. Did I miss something incredibly obvious?

[EA_Mai · Accepted solution]

Hi @Player_9lt4uw5n,

Sometimes payments may need a bit of time to go through, but considering it has been already over 3 days since your first post, I would recommend contacting one of our advisers so they can check your account and make sure everything went right.

You can get in contact through EA Help, you will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

Happy moving to the city!

-Mai

[47707796]

Well the things you should do are these:

- make sure you have enough space for the expansion pack (they do take up a lot of space)

- did you type the product code in correctly? If you don't know how to do this:

  Step 1 - Open origin

  Step 2 - Click on origin in top-left corner then click 'Redeem Product Code...'

  Step 3 - Then type in the code correctly

(I don't know what happens after that)

Hope this helped

[Player_9lt4uw5n]

It does but also doesn't. I understand what you want me to do and I know where to go but I have no idea how to find the product code...

[EA_Mai · Accepted solution]

Hi @Player_9lt4uw5n,

Sometimes payments may need a bit of time to go through, but considering it has been already over 3 days since your first post, I would recommend contacting one of our advisers so they can check your account and make sure everything went right.

You can get in contact through EA Help, you will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

Happy moving to the city!

-Mai

[47707796]

Ok, the product code should be inside the case and should be above instructions to install the game.

[Player_9lt4uw5n]

Just saying I didn't get the disc. I got it online. But I've already solved it thanks!

[EA_Mai]

It's great to read that, @Player_9lt4uw5n! Have fun with your Sims in San Myshuno!

-Mai

[47707796]

@Player_9lt4uw5n Ohhh...