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Re: The Sims 3 Won't Work on New Macbook

by EA_Zoe
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Original Post

Glitching, Crashing, and Performance Issues - The Sims 3

★★★★ Novice

Hi,

 

I've been playing The Sims 3 (base game and cc only) on an iMac, and recently I moved everything to an new iMac. It's the same type and everything, but I also got 5 expansions for Christmas.  I got Supernatural, Pets, Generations, Seasons, and University. The glitches started immediately after download.  There was no cc on the new computer at the time, so it couldn't have been cc. My issue was that I would start a sim in create-a-sim and get finished the face and hair, only to find the clothing all glitches. The face would be on the legs, the pants on the face, it looked awful.  Sometimes it would even turn turquoise looking. I could just click another piece of clothing, and it would go back to normal. But sometimes I could make a sim with no issue, but the second sim would start glitching, and then it would crash. Half the time I couldn't even make it past create-a-sim, it would always crash. The other half, I would get past create-a-sim (with the glitches), but by some luck, it wouldn't crash.  But when I'd normally see the edit relationships page, it would be rainbow looking, and random icons from create-a-sim would be all over the place. By memory, I could find the button and move on to the map view to pick a house. Surprisingly this never glitches, but when I'd pick a house and try to go into build mode, all the icons would be scattered and I wouldn't be able to do anything. I can't use anything on the game, and it crashes all the time. I'm pretty angry that this isn't working on a brand-new computer, and with brand new expansions.

 

i have uninstalled supernatural, uni, and pets and gotten rid of some custom content (that I had downloaded after the glitches started). But nothing seems to work.  Can I get my money back? Or better yet fix this? Please help.

Message 81 of 183 (1,480 Views)

Re: Glitching, Crashing, and Performance Issues - The Sims 3

@primrose24

 

The Sims 3 is not compatible on new iMacs due to the graphic cards not being supported. I've moved your post to this stickied one relating to the issue. Please read the opening post and try the workaround in the links provided.

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues, I do not respond to them :-
Message 82 of 183 (1,468 Views)

The Sims 3 Won't Work on New Macbook

★★★★ Novice

I bought a new macbook pro, mid 2015, with a 2.2 GHz Intel Core i7 processor. I installed the sims 3 on it, along with a few expansion packs, and it runs so painfully slow. It loads up just fine, create a sim is ok, but when I actually play the game it runs at like 0.2 miles per hour, it's very laggy. I had it installed on my previous macbook (around 2012) and it worked perfectly fine. So is my new computer too advanced or something? Is there anyway to make it work?

Message 83 of 183 (1,480 Views)

Re: The Sims 3 Won't Work on New Macbook

@applebrynn

 

The game is not compatible on your Mac due to the graphics card not being supported. Please read the opening post in the stickied thread on this forum specifically related to newer Macs.

 

Locking this thread but feel free to post in the above linked one should you need any further help.

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues, I do not respond to them :-
Message 84 of 183 (1,467 Views)
Highlighted

Re: The Sims 3 Won't Work on New Macbook

[ Edited ]
Community Manager (retired)

Hi everyone,

 

We would like to invite players who are experiencing issues with running The Sims 3 on recent Mac models to download and install this version of Origin:

https://eaassets-a.akamaihd.net/Origin-Client-Download/origin/forum/34349/Origin.dmg

 

This should help with general compatibility and stability issues.

 

If you are still unable to launch or play the game after that, please come back to us.

 

Please note that this solution will not work if the incompatibility issues are due to hardware.

 

MINIMUM SYSTEM REQUIREMENTS FOR THE SIMS 3

Spoiler

FOR WINDOWS XP

  • 2.0 GHz P4 processor or equivalent
  • 1 GB RAM
  • 128 MB Graphics card with support for Pixel Shader 2.0
  • The latest version of DirectX 9.0c
  • Microsoft Windows XP Service Pack 2
  • At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games

FOR WINDOWS VISTA

  • 2.4 GHz P4 processor or equivalent
  • 1.5 GB RAM
  • 128 MB Graphics card with support for Pixel Shader 2.0
  • Microsoft Windows Vista Service Pack 1
  • At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games

For computers using built-in graphics chipsets under Windows, the game requires at least:

  • Intel Integrated Chipset, GMA 3-Series or above
  • 2.6 GHz Pentium D CPU (Windows Vista), or 1.8 GHz Core 2 Duo (Windows XP Service Pack 3)
  • 0.5 GB additional RAM
ORIGIN REQUIREMENTS FOR WINDOWS PC
The Origin client needs to be able to run on your system in order for you to play The Sims 3. You can download it here.
  • 150MB of available disk space
  • Windows XP Service Pack 2 or later, Windows Vista, or Windows 7
  • 1GHz processor
  • 512 MB RAM

FOR MAC OS X

  • Mac OS X 10.5.7 Leopard or higher
  • Intel Core Duo Processor
  • 2 GB RAM
  • ATI X1600 or Nvidia 7300 GT with 128 MB of Video RAM, or Intel Integrated GMA X3100.
  • At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games
  • This game will not run on PowerPC (G3/G4/G5) based Mac systems, or the GMA 950 class of integrated graphics cards.
ORIGIN REQUIREMENTS FOR MAC
The Origin client needs to be able to run on your system in order for you to play The Sims 3. You can download it here.
  • 150MB of available disk space
  • OS X 10.6.8 minimum
  • Intel Core 2 Duo processor

Windows Supported Graphics cards

NVIDIA GeForce series

FX 5900, FX 5950
6200, 6500, 6600, 6800
7200, 7300, 7600, 7800, 7900, 7950
8400, 8500, 8600, 8800
9300, 9400, 9500, 9600, 9800
G100, GT 120, GT 130, GTS 150
GTS 250, GTX 260, GTX 280, GTX 285, GTX 295

ATI Radeon™ series

9500, 9600, 9800
X300, X600, X700, X800, X850
X1300, X1600, X1800, X1900, X1950
2400, 2600, 2900
3450, 3650, 3850, 3870
4850, 4870
Intel® Graphics Media Accelerator (GMA)
GMA 3-Series, GMA 4-Series

Laptop versions of these chipsets may work, but may run comparatively slower. Standalone cards that are installed in vanilla PCI slots (not PCIe or PCIx or AGP), such as some GeForce FX variants, will perform poorly.

Integrated chipsets such as the ATI Xpress and the NVIDIA TurboCache variants may default to settings that are higher than what would be optimal for them. Graphics settings can be lowered to improve performance.

The NVIDIA GeForce FX series is unsupported under Vista.

MAC OS X Supported Graphics cards

NVIDIA GeForce series

7300, 7600
8600, 8800
9400M, 9600M GT
GT 120, GT 130

ATI Radeon™ series

X1600, X1900
2400, 2600
3870
4850, 4870

Intel® Graphics Media Accelerator (GMA)

GMA 3-Series
Message 85 of 183 (1,452 Views)

Re: The Sims 3 Won't Work on New Macbook

@EA_Zoe

 

Amazing! Thank you so much.

 

For those of you using this update, please take a moment to provide feedback on this thread. It really helps others and EA. Thanks Standard smile

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues, I do not respond to them :-
Message 86 of 183 (1,441 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

★★★★ Novice
Yes I have a MacBook Air possibly 2013 I can't remember the year of it but sounds right. Well dang and they still haven't found a way to fix this? Sigh-
Message 87 of 183 (1,426 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

@Saige95

 

Have you read the response and posted solution by @EA_Zoe?

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues, I do not respond to them :-
Message 88 of 183 (1,421 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

★★★★ Novice
No. I've never had to use this before so I don't really know where to look and such lol. Didn't see anything posted by them I don't believe.
Message 89 of 183 (1,414 Views)

Re: [CURRENT ISSUE] The Sims 3 - Issues playing on newer (post 2013) Macs

@Saige95

 

It's the second post on this thread, the Accepted Solution. You can also find it two posts above your original one here. Please look at it and try the Origin download linked. Let us know how you get on Standard smile

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues, I do not respond to them :-
Message 90 of 183 (1,410 Views)

Accepted Solution

Community Manager (retired)

Hi everyone,

 

We would like to invite players who are experiencing issues with running The Sims 3 on recent Mac models to download and install this version of Origin:

https://eaassets-a.akamaihd.net/Origin-Client-Download/origin/forum/34349/Origin.dmg

 

This should help with general compatibility and stability issues.

 

If you are still unable to launch or play the game after that, please come back to us.

 

Please note that this solution will not work if the incompatibility issues are due to hardware.

 

MINIMUM SYSTEM REQUIREMENTS FOR THE SIMS 3

Spoiler

FOR WINDOWS XP

  • 2.0 GHz P4 processor or equivalent
  • 1 GB RAM
  • 128 MB Graphics card with support for Pixel Shader 2.0
  • The latest version of DirectX 9.0c
  • Microsoft Windows XP Service Pack 2
  • At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games

FOR WINDOWS VISTA

  • 2.4 GHz P4 processor or equivalent
  • 1.5 GB RAM
  • 128 MB Graphics card with support for Pixel Shader 2.0
  • Microsoft Windows Vista Service Pack 1
  • At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games

For computers using built-in graphics chipsets under Windows, the game requires at least:

  • Intel Integrated Chipset, GMA 3-Series or above
  • 2.6 GHz Pentium D CPU (Windows Vista), or 1.8 GHz Core 2 Duo (Windows XP Service Pack 3)
  • 0.5 GB additional RAM
ORIGIN REQUIREMENTS FOR WINDOWS PC
The Origin client needs to be able to run on your system in order for you to play The Sims 3. You can download it here.
  • 150MB of available disk space
  • Windows XP Service Pack 2 or later, Windows Vista, or Windows 7
  • 1GHz processor
  • 512 MB RAM

FOR MAC OS X

  • Mac OS X 10.5.7 Leopard or higher
  • Intel Core Duo Processor
  • 2 GB RAM
  • ATI X1600 or Nvidia 7300 GT with 128 MB of Video RAM, or Intel Integrated GMA X3100.
  • At least 6.1 GB of hard drive space with at least 1 GB of additional space for custom content and saved games
  • This game will not run on PowerPC (G3/G4/G5) based Mac systems, or the GMA 950 class of integrated graphics cards.
ORIGIN REQUIREMENTS FOR MAC
The Origin client needs to be able to run on your system in order for you to play The Sims 3. You can download it here.
  • 150MB of available disk space
  • OS X 10.6.8 minimum
  • Intel Core 2 Duo processor

Windows Supported Graphics cards

NVIDIA GeForce series

FX 5900, FX 5950
6200, 6500, 6600, 6800
7200, 7300, 7600, 7800, 7900, 7950
8400, 8500, 8600, 8800
9300, 9400, 9500, 9600, 9800
G100, GT 120, GT 130, GTS 150
GTS 250, GTX 260, GTX 280, GTX 285, GTX 295

ATI Radeon™ series

9500, 9600, 9800
X300, X600, X700, X800, X850
X1300, X1600, X1800, X1900, X1950
2400, 2600, 2900
3450, 3650, 3850, 3870
4850, 4870
Intel® Graphics Media Accelerator (GMA)
GMA 3-Series, GMA 4-Series

Laptop versions of these chipsets may work, but may run comparatively slower. Standalone cards that are installed in vanilla PCI slots (not PCIe or PCIx or AGP), such as some GeForce FX variants, will perform poorly.

Integrated chipsets such as the ATI Xpress and the NVIDIA TurboCache variants may default to settings that are higher than what would be optimal for them. Graphics settings can be lowered to improve performance.

The NVIDIA GeForce FX series is unsupported under Vista.

MAC OS X Supported Graphics cards

NVIDIA GeForce series

7300, 7600
8600, 8800
9400M, 9600M GT
GT 120, GT 130

ATI Radeon™ series

X1600, X1900
2400, 2600
3870
4850, 4870

Intel® Graphics Media Accelerator (GMA)

GMA 3-Series
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