Upgraded to El Capitan HELP

[Bluebellflora]

@paulinachristina

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[taylorbenwell95]

Hi, 

I think I'm a little bit late to the party because I've seen a lot of people have had the same issue as me - or what seems like it. I recently (last night) installed The Sims 3 as well as 6 expansion packs onto my Macbook Air, and every time I try to launch the game, it comes up with "Disc Authentication Failure". What can I do?

[Bluebellflora]

@taylorbenwell95

Moved your post to this thread as your issue is known and been around for several years now. Please read the opening post for further help and instructions.

[shanna_ladino123]

I tried uninstalling it but I can’t because it’s doesnt give me the opstions of the games I can uninstall... I have 4 games installed and none of them show up

[Bluebellflora]

@shanna_ladino123

You need to uninstall a pack manually. All the links you need are provided in the opening post but if you’re still having difficulty finding the information, here it is again - https://bluebellflora.com/manually-uninstalling-an-expansion-or-stuff-pack-in-the-sims-3-for-mac/

[shanna_ladino123]

Okay so what do I do if I uninstalled it manually but installed it back again with the disk and now it won’t show up on the applications so I can re- uninstall it?

[Bluebellflora]

@shanna_ladino123

I'm afraid I don't understand. You managed to uninstall an Expansion/Stuff Pack manually but then you reinstalled it using the disc instead of the digital download?

If you can't see it in Applications then you need to uninstall it manually again....

[ariany_aa]

I had this problem and I manually uninstalled my sims 3 and my expansions packs. I reinstalled the sims 3 only and it said it to please insert the sims 3 disc and I don't have any expansion packs. I'm not sure what to do.

[puzzlezaddict]

@ariany_aa  The most recent versions of mac OS will fail to authenticate a disc no matter what else you do.  As this thread states on its first page, the solution is to uninstall (at least) your most recent pack by release date and reinstall it through Origin so that you don't need a disc to run the game.  Since you've already uninstalled everything, it might be better to uninstall the base game again, clean out the relavant files that the uninstaller probably missed, and then reinstall the base game and all its packs through Origin.

https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

If you reinstall and get the unknown error message, that's entirely fixable with two steps.  You can follow the instructions in the embedded video link in this thread, along with the link directly below the video:

https://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-Sims-3-Unknown-Error-in-El-Capitan-Sierra-High/...

[planteater90]

hello i bought all of the sims 3 expansions and the base game from a guy on ebay and it is telling me no * found i have tried everything and to no evail i have teamviewer so if there is anyone willing to get on there and sort everything out i would be exremely happy thank you...