missing purchased simoleons

[rhiannonmacg1970]

I purchased 2x £10.99 packs of Simoleons. We used a gift card for £15 my son had (it's his game) We put it through twice by accident.  It has taken the payment for the two packs which I have received email confirmation for but the amount of simoleons he has is far two low for two packs.  I also didn't have enough on the card so it took the payment for the extra amount from a MasterCard I think is mine. I'm not sure how this was possible as it was all done on my sons iPad which has restrictions on it and we didn't approve a card payment. How do we get the missing simoleons?

[martha4858]

@rhiannonmacg1970

Hi this is a player to player help forum. You will need to contact support at this link. http://answers.ea.com/t5/The-Sims-FreePlay/INFORMATION-The-Sims-FreePlay-Support/td-p/1877383

If you have problems submitting a request you might want to do it from a computer instead of a mobile device.

[rhiannonmacg1970]

Thanks for the link. Couldn't find the help information so resorted to posting on here

[martha4858]

@rhiannonmacg1970

You need to contact support. Use the link in my previous post.