January 2016
My puppy is gone too. I was looking forward to puppies & kittens..hopefully its fixed soon.
January 2016 - last edited January 2016
>>Marking this message as solution to increase its visibility<<
Hi guys,
I took the liberty to merge your questions to avoid duplicates.
The studio is currently investigating this issue and why it's happening. Please send them a help request so they can reunite you with your furry friend.
To contact them simply fill out this form.
Hope that helps.
*UPDATE Jan. 7, 2016*
Please try submitting your request from a computer if the Zendesk form doesn't load properly on your mobile device.
The support team will review all tickets so it is best to avoid submitting several tickets for the same issue. Please allow them a few days to come back to you. Thanks.
*UPDATE Jan. 8, 2016*
Message from the studio:
We've got a fix that our support team can apply to your game to reunite you with your furry friend! For anyone who has already reached the quest and has found their puppy missing, please submit a support ticket at http://bit.ly/EAFMhelp, so they can apply this fix to your game!
Please Note: Simmers who are yet to reach this quest goal should not see this issue
*UPDATE Jan. 14, 2016*
Hi everyone,
If you have received an answer from the studio saying that your game is fixed, please note that you need to update your game.
To do so:
- Go to the main menu.
- Tap on the Cloud icon.
- Select Download save data.
January 2016
January 2016
I can't find the puppy either and I,m also not able to fill out a form to you. Don't know what is wrong...
thanks for your help.
January 2016
January 2016
Hi EA I am currently playing the game Sims freeplay and I love it so much I literally play it everyday and I'm on the puppy odyssey quest. I can't find my puppy in order to sit on a couch with it and that's kinda holding me back from the quest since I want to finish the quest within the time limit. Please help I would really like to continue with this quest before its too late😞
January 2016
January 2016