Crashing

[Gruffweed]

Installed on Asus Zenpad today and won't open, crashes on every try. Works fine on iPhone 7. Tried reinstalling, updating Android system, restarting. Still will not open

[EA_Barry · Accepted solution]

@Gruffweed

Can you try the troubleshooting steps detailed at this link please: https://help.ea.com/en-us/help/the-sims/the-sims-freeplay/sims-freeplay-basic-troubleshooting/

It is also possible your device is just not compatible with this game.

[EA_Barry · Accepted solution]

@Gruffweed

Can you try the troubleshooting steps detailed at this link please: https://help.ea.com/en-us/help/the-sims/the-sims-freeplay/sims-freeplay-basic-troubleshooting/

It is also possible your device is just not compatible with this game.