Contacting support

[loveisanangel83]

I contacted support about a week ago, but I still haven't got a reply. Is this normal? I lost my game and haven't been able to play for a week now.

[EA_Mai]

Hi @loveisanangel83,

Sorry for the inconvenience. The time it takes to get an answer depends on the amount of people needing help, but let's make sure the answer to your ticket didn't get to the wrong place, ok? Could you check your spam email folder?

-Mai

[loveisanangel83]

No, nothing in my spam folder.

[EA_Mai]

Hi @loveisanangel83,

Did you get an email when you opened the ticket?

-Mai