Can't download saved data

by palomarez021
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Original Post

Can't download saved data

★ Novice
I can't seem to get my data from the cloud. How do I fix it? Can anyone help me please?
Message 1 of 7 (1,421 Views)

Re: Can't download saved data

EA app Team

Hi @palomarez021,

 

Let's try to find out what's going wrong - could you try to connect to the cloud using a different connection? For example, using a WiFi connection if you were using your data when you got the error message.

 

Thanks,

Mai

Message 2 of 7 (1,412 Views)

Re: Can't download saved data

★ Novice
Hello and I have tired that already but seems to keep saying the same thing.
Message 3 of 7 (1,406 Views)

Re: Can't download saved data

EA app Team

Hi @palomarez021,

 

Do you have your game connected to Facebook? If so, could you try to log out, close the app, restart your device and log in again with your Facebook account? Then try to download the data from the cloud again. Does it work now? Standard smile

 

-Mai

Message 4 of 7 (1,395 Views)

Re: Can't download saved data

★ Novice
No Frown
Message 5 of 7 (1,387 Views)

Re: Can't download saved data

EA app Team

Frown ok @palomarez021, let's check something else - could you make sure you have enough free space in your device for the game to be able to download the saved data?

 

-Mai

Message 6 of 7 (1,377 Views)

Re: Can't download saved data

★ Novice
Can the problem also be that I got a new phone?
Message 7 of 7 (1,374 Views)