sims 4 digital deluxe product code

[awesomecat32414]

Hi. I've played Sims 4 digital deluxe for awhile and I've downloaded it onto 2 PCs. for about a month i haven't been on the game and today i thought i would play some more. but for some reason it asked me for the product code. so i put in the product code and it told me that it has already been used. even though it is already downloaded on my laptop. What do i do? 

[fraimies21]

Someone please help help! That is happening to me too! I cant log on without a New product code. I can't use my old one either.

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@awesomecat32414 wrote:

Hi. I've played Sims 4 digital deluxe for awhile and I've downloaded it onto 2 PCs. for about a month i haven't been on the game and today i thought i would play some more. but for some reason it asked me for the product code. so i put in the product code and it told me that it has already been used. even though it is already downloaded on my laptop. What do i do? 

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[crinrict]

If the game is no longer shows up on your Origin client, please try the following things

• Restart Origin
• Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
• Reinstall Origin
• Restart your router/modem,
• Get in touch with a game advisor.

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[angelxgaming04]

I've had basically the same problem too! I haven't played in forever, and it asked me for the product code. Then it said I could check my confirmation email, so I checked my emails and it said the link was expired!!! Ugh now I can't play unless Origin sends me a new confirmation email so I can get my code... this is so annoying. 

[Phantomlover1717]

@angelxgaming04 try contacting EA as Crinrict suggested.