January 2016
Hello,
I just got the Sims 4 yesterday and I can not even play the game! Every time I go to start the game it pops up with a Windows box saying
"The Sims 4 has stopped working
check for solution
close program"
Problem Details-
Problem signature:
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.13.106.1010
Application Timestamp: 566a5d9e
Fault Module Name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f83ff
Exception Code: c000001d
Exception Offset: 0000000000099070
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: dfea
Additional Information 2: dfea507495c6aaa474b3867cd508b7c2
Additional Information 3: a73e
Additional Information 4: a73ed3b704c63e8593612a704ecf98dc
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I have tried to reinstall the game as well as origin and still this message pops up about 3 seconds after I hit the play button. Attached is my DxDiag. I have a fresh install of Windows 7, all my drivers and such have been updated. It is only this game that will not play.
Thanks for your time
Solved! Go to Solution.
January 2016
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2016
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2016
Thank you so much! I needed to repair the file from the link you posted and this worked perfectly for me!