The Sims 4 has stopped working

by Erokorin
Reply

Original Post

Accepted Solution

The Sims 4 has stopped working

★★★★★ Newbie

Hello,

 

I just got the Sims 4 yesterday and I can not even play the game! Every time I go to start the game it pops up with a Windows box saying

 

"The Sims 4 has stopped working

check for solution 

close program"

 

 

Problem Details- 

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.13.106.1010
Application Timestamp: 566a5d9e
Fault Module Name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f83ff
Exception Code: c000001d
Exception Offset: 0000000000099070
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: dfea
Additional Information 2: dfea507495c6aaa474b3867cd508b7c2
Additional Information 3: a73e
Additional Information 4: a73ed3b704c63e8593612a704ecf98dc

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

 

I have tried to reinstall the game as well as origin and still this message pops up about 3 seconds after I hit the play button. Attached is my DxDiag. I have a fresh install of Windows 7, all my drivers and such have been updated. It is only this game that will not play. 

 

Thanks for your time

Message 1 of 3 (3,166 Views)

Accepted Solution

Re: The Sims 4 has stopped working

Hero

Try this: https://help.ea.com/en/article/your-vc-runtime-package-has-not-installed-correctly-error-troubleshoo...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 2 of 3 (3,941 Views)

All Replies

Re: The Sims 4 has stopped working

Hero

Try this: https://help.ea.com/en/article/your-vc-runtime-package-has-not-installed-correctly-error-troubleshoo...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 3 (3,942 Views)

Re: The Sims 4 has stopped working

★★★★★ Newbie

Thank you so much! I needed to repair the file from the link you posted and this worked perfectly for me!

Message 3 of 3 (3,137 Views)