Re: Sims 4 crashes on start up

by crinrict
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Original Post

Sims 4 crashes on start up

★★★ Newbie

I just installed The Sims 4. When I try to open it the screen goes black then I get a window saying "Sims 4 has stopped working" I've tried running as administrator. I have windows 10. Does anyone have suggestions on how to fix this? 

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Re: Sims 4 crashes on start up

Hero

Hi @Corvid333

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

 

Also are you using mods/cc ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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