June 2017
I just installed The Sims 4. When I try to open it the screen goes black then I get a window saying "Sims 4 has stopped working" I've tried running as administrator. I have windows 10. Does anyone have suggestions on how to fix this?
June 2017
Hi @Corvid333
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Also are you using mods/cc ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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