Sims 4 Get to Work expansion was removed from my account after update

[FoG141]

So, I recently did the latest update for origin and The Sims 4. When I go to play the game, I see that the Get To Work expansion was missing. I checked my Origin library and it showed up as if I hadn't purchased it. But when I look into order history, it's there plain as day that it was purchased. This needs to get fixed ASAP.

[crinrict]

Hi @FoG141

please contact a game advisor for account related issues

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[FoG141]

The Chat page doesn't work. It keeps saying "Sorry, that page doesn't exist!"

[crinrict]

Try a different browser