Sims 4 Crashing on intro

[nooraoohK_kasaP]

working fine at launch had no issues at all next day game wont start crashes at intro no matter what i do... 

i have searched the forum and tried everything 8hrs trying to get this game to work please someone help! 

DxDiag - http://pastebin.com/fLQGg9zK

[WootCandy · Accepted solution]

Nothings jumps out and bites me on the DXDiag.

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I have not installed this game or know anything about it really.  This is the crazy time of year at my workplace, I barely have enough time to eat in a day let alone play a game and respond on this forum.

That said... I would look for the game's config files.  Probably found in a place like this:

C:\Users\<USER>\Documents\Sims 4

It might be in a Maxis folder or something.

You could try just renaming the entire folder to *Sims 4.BACK*  or something.  Relaunch the game and try again.

My thought is a setting is flipped and it doesn't like it.  By removing the config files most games will recreate them as defaults.  If something goes haywire you could try a Repair from Origin.. and if that doesn't help you can always just Rename the folder back.. no harm no foul.

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Does the game give a windows crash error box?

Can you post the details of that crash:

Start -> type "Reliability" -> View Reliability History -> Find Crash -> Right Click -> View Technical Details

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*edit

Oh yea Clean Boot of course... rule out software interfering

http://support.microsoft.com/kb/929135

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Reset nVidia 3D Profiles to default.

[WootCandy · Accepted solution]

Nothings jumps out and bites me on the DXDiag.

------

I have not installed this game or know anything about it really.  This is the crazy time of year at my workplace, I barely have enough time to eat in a day let alone play a game and respond on this forum.

That said... I would look for the game's config files.  Probably found in a place like this:

C:\Users\<USER>\Documents\Sims 4

It might be in a Maxis folder or something.

You could try just renaming the entire folder to *Sims 4.BACK*  or something.  Relaunch the game and try again.

My thought is a setting is flipped and it doesn't like it.  By removing the config files most games will recreate them as defaults.  If something goes haywire you could try a Repair from Origin.. and if that doesn't help you can always just Rename the folder back.. no harm no foul.

------------

Does the game give a windows crash error box?

Can you post the details of that crash:

Start -> type "Reliability" -> View Reliability History -> Find Crash -> Right Click -> View Technical Details

-------

*edit

Oh yea Clean Boot of course... rule out software interfering

http://support.microsoft.com/kb/929135

----

Reset nVidia 3D Profiles to default.

[EA_Francois]

What part of the intro does it crash in?

Your DXDiag shows that your computer should handle the game easily. Have you tried repairing the game (right click> Repair game on game tile in Origin client)?

Might be worth going for a clean boot in case some software conflict is causing your issue:

http://support.microsoft.com/kb/929135

Also you could try launching it in windowed mode, some user are having issues with full screen but somehow windowed mode runs fine. Add "-w" -without the quotes- to the Game Properties (right click on game tile in Origin client), save and launch.

[nooraoohK_kasaP]

Deleted all game saved files and folders

I Opened documents folder and open electronic arts folder and delete The Sims 4 folder start the game and it worked for me thanks wootcandy your a legend!

[EA_Francois]

If his post's helped you, don't forget to click the "XP" button at the bottom of his message to express your gratitude!

[alainawillia]

@nooraoohK_kasaP Just another suggestion for people still having trouble.

None of the usual fixes worked for me, but I found a solution for my particular issue. Right click on the .exe "TS4_x64" found wherever your game is installed "c:/Games/TheSims4/Game/Bin" for example. Click on properties, then at the bottom click on Read Only and make sure it is checked.

I hope this helps someone else who had no luck with other solutions.

[EA_Darko]

Hey @alainawillia please do not bump older threads such as this.

Darko