Missing sims 4 expansion packs

[azrielle1978]

All of my sims 4 expansion packs are missing, there is only the base game and when I play I am unable to save or modify my lot. As far as I can tell all of my other origin titles are fine.

[Phantomlover1717 · Accepted solution]

That's this known issue:
http://sims4.crinrict.com/en/2014/09/save-game-was-saved-with-an-earlier-version/

[Phantomlover1717]

All your expansions, game packs and stuff packs go under one picture in Origin. Follow these steps:
- Go to the 'my games' tab in Origin.
- Hover over your 'The Sims 4'.
You'll see a little screen come up with an 'i' and a 'play/download/install' button.
- Click on the 'i', you'll be taken to a different screen.
- Scroll a bit down and there you'll see all your expansions, game packs and stuff packs.

On the not being able to safe of modify I need a bit more information. 

[azrielle1978]

when I go into the game it tells me all of my games were saved under a newer version and to update, which it already is and gets updated every time I open the game.  I've given up and have uninstalled,  I am currently reinstalling.

[Phantomlover1717 · Accepted solution]

That's this known issue:
http://sims4.crinrict.com/en/2014/09/save-game-was-saved-with-an-earlier-version/

[hulerious]

same here im very sad becuse i love this game and all of my expations have gone on sims 4!!! i am not very happy please let me get them back

[Phantomlover1717]

@hulerious on the newer Origin, do this:
- Go to 'Game Library' in Origin
- Right click 'The Sims 4' and choose 'Game Details
A overlay moves in
- Have a look under the 'Extra Content' tab
There should all your Game Pack, Stuff packs and expansions packs show up.

[ajizzle219]

Hi. I've recently updated my game, and I can't seem to find "Get to Work", "Outdoor Retreat", or "Luxury Party Stuff". I did your instructions, yet they all say "Buy". Please, help me!! I really want to play the sims again, and I didn't really want to waste my money. Thank you!! <3

[crinrict]

If they are missing from your account, you should contact a game advisor

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor

[lildak101]

I have looked all through there and none of my expansion packs are there I’ve just paid $50 for the new season one and not there at all and money has come out and can’t find it anywhere I don’t even have the my games tab or hidden games tab my origin has updated 

[jpkarlsen]

Please Read @crinrict reply just above..