August 2015
I had this issue on my MBP just days after installing the game. Worked with EA support chat trying to figure out a solution, as I wasn't comfortable moving random files around, in case there was another method/order I should have known. Did one of you state that you've been successful in getting back into your save, despite a corrupted save portion? We lost everything in my son's game, and all because of 1 file (out of maybe 8 or 10 in the directory?) The whole scratch folder was moved back just fine, which I thought would have been crucial... We were only able to get back into the game at all via a brand new Household, at this point (which we probably could have just done regardless). Moving the one offending file out, after gradually trying each was a solution, but that's not giving me a very bright outlook. I actually took the stance of returning it for a "Great Game" refund, if that would have been how I needed to get to a real live support person. I'm glad it didn't come to that, yet. And like I say, not a big loss overall, as it was just a couple days. But yikes, It's not like it had time to break! Any advice as to how to get back into the other would House be appreciated. Hopefully nothing like this happens ever again, but practically speaking I expect it quite often if it's already occurred. Know what I mean? I think the weirdest part was that I had been waiting for the support person to give me this list of files to check/repair, and his email was laughably short. I think things in this forum were already more descriptive. There is also a repair function in the right-click menu of Origin, which for me did nothing. Anyway, any advice as to how to still get back into my son's other game, would be appreciated.
November 2015
@EA_David wrote:Hey, try right-clicking the game panel and checking for updates, if you haven't already. However it's possible that there is corruption on the save folder. You can try moving things over gradually until you find the offending save file.
where do you move the files to??
December 2015
What do you mean by moving things over gradually or what are you moving it to and from.
February 2016
February 2016
Best to remove it from your game.
There's not really a way to make it work again if it's corrupted.
If you want, you could also upload the save somewhere and PM me the link so I can take a look if I can duplicate. It will be a moment though as I don't have access to my game for a while.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2016
could you help me with error code 22? ive done evreything you have said to do in the comments but my sims still is not working , any ideas??
January 2017
My game won't let me make a new world but just start on the title screen
February 2017
February 2017
Try if it starts if you do a clean boot: https://help.ea.com/uk/help/faq/how-to-clean-boot-your-pc/
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2017
what does that mean