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Sigzy_29
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8 years ago

[OPEN] [CL] Weird shadow appears on the front of the elevator

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? Get to Work, Get Together, City Living Outdoor Retreat, Spa Day, Dine Out, Vampires, Parenthood Luxury Party Stuff, Perfect Patio Stuff, Cool Kitchen Stuff, Spooky Stuff, Movie Hangout Stuff, Romantic Garden Stuff, Kids Room Stuff, Backyard Stuff, Vintage Glamour Stuff
Steps: How can we find the bug ourselves? I'm not sure when it happens, if it's random or related to sims, npc's or household members, travelling back and forth from the apartment, to a career or somewhere else.
What happens when the bug occurs? The bug happens
What do you expect to see? No shadow on the floor.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I'm not sure when it happens, if it's random or related to sims, npc's or household members, travelling back and forth from the apartment, to a career or somewhere else. This is in the Spice Market, in the red building. The shadow keeps appearing in front of the elevator.

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This is the new thread which replaces this one: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/My-sims-disappeared/td-p/3459543

\n\n

------------

\n\n

Since EA fixed one instance, I'm making a new thread.

\n\n

There is sitll one common instance of disappearing Sims that if you have over 180 Sims in your down (including the dead), the game purges homeless townies every night.

\n\n

To prevent this, you need to move the ones you want to keep into a house. 

\n\n

-----------

\n\n

If you experience any other disappearances, please describe what you are seeing and answer the following questions:

\n\n
    \n
  1. When did the Sims disappear ?
    2. \n
  2. Are the Sims homeless or living somwhere ?
    3. \n
  3. Are they played or unplayed ?
    4. \n
  4. What age group did they have ?
    5. \n
","body@stringLength":"960","rawBody":"

This is the new thread which replaces this one: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/My-sims-disappeared/td-p/3459543

\n\n

------------

\n\n

Since EA fixed one instance, I'm making a new thread.

\n\n

There is sitll one common instance of disappearing Sims that if you have over 180 Sims in your down (including the dead), the game purges homeless townies every night.

\n\n

To prevent this, you need to move the ones you want to keep into a house. 

\n\n

-----------

\n\n

If you experience any other disappearances, please describe what you are seeing and answer the following questions:

\n\n
    \n
  1. When did the Sims disappear ?
    2. \n
  2. Are the Sims homeless or living somwhere ?
    3. \n
  3. Are they played or unplayed ?
    4. \n
  4. What age group did they have ?
    5. \n
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[ARCHIVED] Disappearing Sims aka Culling","moderationData":{"__ref":"ModerationData:moderation_data:11194150"},"body":"

I got this reply from EA today, on the ticket I submitted about this problem:

Thank you for contacting Electronic Arts Customer Experience.

I am sorry to know that your issue has not been resolved. Please do not worry, we are here to assist you. To fix this issue, please reset your Sim by following the below steps:

Please press together CTRL-SHIFT-C. A grey text input field appears at the top of the screen.

The use resetSim {FirstName} {LastName} - Resets the Sim.

This action will resolve your issue. For more information, please follow the below article:

http://answers.ea.com/t5/The-Sims-4/Sims-4-my-sims-are-disappearing/m-p/3508811#M11627

Can someone explain to me how this is supposed to help?

I just checked when sims disappear, and it happens exactly at 3 AM every night. It happens mainly to autospawned sims with no house.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2014-09-29T03:40:09.831-07:00","lastPublishTime":"2014-09-29T03:40:09.831-07:00","metrics":{"__typename":"MessageMetrics","views":45055},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":46,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:33":{"__typename":"Rank","id":"rank:33","position":45,"name":"New Traveler","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:1077375":{"__typename":"User","id":"user:1077375","uid":1077375,"login":"cherpar","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-06-04T08:31:34.763-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/8589363/416x416.PNG"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:tghpe58374/user:1077375"},"ModerationData:moderation_data:11194151":{"__typename":"ModerationData","id":"moderation_data:11194151","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11194151":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1077375"},"id":"message:11194151","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11194149/message:11194151","revisionNum":1,"uid":11194151,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumTopicMessage:message:11194149"},"conversation":{"__ref":"Conversation:conversation:11194149"},"subject":"Re: [ARCHIVED] Disappearing Sims aka Culling","moderationData":{"__ref":"ModerationData:moderation_data:11194151"},"body":"Yes this happens to me unless I move them into a house as said.

Purge happens at night after midnight and between 3am, I think.
Sims all homeless
All unplayed
All ages, from child to elder.

It doesn't matter whether my sims have a high relationship with them or not, they are still deleted if not in a house,
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2014-09-29T06:47:18.779-07:00","lastPublishTime":"2014-09-29T06:47:18.779-07:00","metrics":{"__typename":"MessageMetrics","views":45028},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":true,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:64653":{"__typename":"User","id":"user:64653","uid":64653,"login":"ElysianBlight","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-10-18T08:04:28.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:64653"},"ModerationData:moderation_data:11194152":{"__typename":"ModerationData","id":"moderation_data:11194152","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11194152":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:64653"},"id":"message:11194152","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11194149/message:11194152","revisionNum":1,"uid":11194152,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11194151"},"conversation":{"__ref":"Conversation:conversation:11194149"},"subject":"Re: [ARCHIVED] Disappearing Sims aka Culling","moderationData":{"__ref":"ModerationData:moderation_data:11194152"},"body":"

Same here. Every night around 2am my townie friends vanish. 

Can't keep a boyfriend without moving him in ASAP, or keep any friendships that aren't within my playable group. 

This is not okay ☹️ 

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Heya,

I experienced this today with one of the main families families I play.  I just noticed it now and I probably played them a week or so ago.  They are not homeless and the age range was from baby-adult.  There were other children/teenagers from the same family that I had moved into other houses and they all disappeared too except one.  He was the eldest child in the family that disappeared, but was a young adult at the time of the disappearance.  Any solutions would be amazing.

Thanks!

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@JensWul Standard response. Ignore

\n\n

@Islaizzle Is your game patched ? Do you play on- or offline ?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"112","kudosSumWeight":1,"postTime":"2014-09-29T23:29:39.157-07:00","lastPublishTime":"2014-09-29T23:29:39.157-07:00","metrics":{"__typename":"MessageMetrics","views":44931},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11194155":{"__typename":"ModerationData","id":"moderation_data:11194155","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11194155":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:11194155","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11194149/message:11194155","revisionNum":1,"uid":11194155,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11194154"},"conversation":{"__ref":"Conversation:conversation:11194149"},"subject":"Re: [ARCHIVED] Disappearing Sims aka Culling","moderationData":{"__ref":"ModerationData:moderation_data:11194155"},"body":"

I play online and I'm pretty sure it's patched.  Is there a way I can confirm this?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"90","kudosSumWeight":0,"postTime":"2014-09-29T23:35:14.094-07:00","lastPublishTime":"2014-09-29T23:35:14.094-07:00","metrics":{"__typename":"MessageMetrics","views":44947},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11194156":{"__typename":"ModerationData","id":"moderation_data:11194156","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11194156":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11194156","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11194149/message:11194156","revisionNum":1,"uid":11194156,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11194155"},"conversation":{"__ref":"Conversation:conversation:11194149"},"subject":"Re: [ARCHIVED] Disappearing Sims aka Culling","moderationData":{"__ref":"ModerationData:moderation_data:11194156"},"body":"

There's a file gameversion.txt in doc. Check what version it has.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"67","kudosSumWeight":1,"postTime":"2014-09-30T01:44:44.410-07:00","lastPublishTime":"2014-09-30T01:44:44.410-07:00","metrics":{"__typename":"MessageMetrics","views":44944},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11194157":{"__typename":"ModerationData","id":"moderation_data:11194157","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11194157":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:11194157","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11194149/message:11194157","revisionNum":1,"uid":11194157,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumTopicMessage:message:11194149"},"conversation":{"__ref":"Conversation:conversation:11194149"},"subject":"Re: [ARCHIVED] Disappearing Sims aka Culling","moderationData":{"__ref":"ModerationData:moderation_data:11194157"},"body":"

New reply from EA, after describing the problem in detail:

Thank you for contacting Electronic Arts Customer Experience.

I appreciate you for clarifying the issue. I understand that your Sims are disappearing from the Sims 4 game. I am sorry for the confusion. Actually, this issue generally comes due to corrupt save files. Please follow the below steps and see if it helps:

Please go to your Documents -> Electronic Arts and rename the Sims 4 folder to The Sims 4 Old and test the game.

If the issue is resolved after playing the game 24-48 hours then please move old Sims 4 folder files to Sims 4 folder.

I am sure the above steps will resolve your issue. I am looking forward for your positive approach.

What do you think? Worth a try? I'm not so eager to start messing with my save files.

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No. This way you'll loose your save game and of course you won't have the issue at first but it'll come back once you reach the max number of Sims in the new game.

\n\n

Do you have the issue we are all seeing where the homeless disapper ? If so, there's nothing you can do but to move them into houses.

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I have checked every sim day at around 5am in the unplayed sims.  My conclusion: The game has stopped making unplayed sims.  The only sims there are the housed sims.  What I am saying is that there are no sims to disappear.  If I go to the park or somewhere the game generates townies but when I check they are not shown in unplayed sims and they disapear from my friends list the second I leave that lot.  I am on generation 8 of a legacy challenge so I have been playing this save for almost a month for several hours a day.  If I want a new spouse for a generation I have to pick them from the gallery and house them so they don't disappear.  If I put gallery sims into \"not in world\" they disappear the next day.

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Lots have been done, we now have culling options so I'm going to lock this.

\n\n

Feel free to open a new thread if you still have issues with this.

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