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Re: the sims 3 university life on my mac and it says "not yet released.&amp

by Freggi-Liz
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Original Post

Re: the sims 3 university life on my mac and it says "not yet released.&amp

@danlyh97 @mknowles07 @alphil15 @wjb1992

 

I've merged all the threads into one, no point in having multiple threads on the same thing.

 

If you could all provide your operating system details, whether you're opted into the beta Origin program, and confirm the date and time is correct on your computers that would be really helpful.

 

@rumbutter FYI Standard smile

 

 

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues :-
Message 11 of 30 (221 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

★★★★ Novice

@Bluebellflora 

 

operating system details, MacBook Pro (Retina, 13-inch, Mid 2014) Processor   2.6 GHz Intel core i5    Memory 8GB  1600 MHz DDR3   Graphics  Intel Iris 1536 MB    

whether you're opted into the beta Origin program - I don't think so. 

and confirm the date and time is correct on your computers    - November 17 at 12:18AM

Message 12 of 30 (218 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

@mknowles07

 

Thanks Standard smile

 

Which version of OS X are you using?

 

You can check if you've participating in the beta program in Origin by clicking on Origin in the menu bar then Preferences. In the General tab scroll down to the bottom to beta participation.

 

Let's see what the others who are affected come back with too. We need more info from others to compare and see if there's a common factor.

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues :-
Message 13 of 30 (210 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

★★★★ Novice

@Bluebellflora Thanks for your help 

Which version of OS X are you using? - OS X Yosemite  Version 10.10.5

 

You can check if you've participating in the beta program in Origin by clicking on Origin in the menu bar then Preferences. In the General tab scroll down to the bottom to beta participation. - No beta 

Message 14 of 30 (205 Views)
Highlighted

Re: the sims 3 university life on my mac and it says "not yet released.&amp

Hello together,

 

 

I'm sure the problem is related with Origin. Because I play Sims on Yosemite with the penultimate version of Origin, there are no problems.

At the same time I play it on the latest Windows Pro 64 version with the newest Origin  and there are some problems.

 

Sims 4 crashing often or freezes etc and my rig is a powerful Alienware machine

 

To all Sims Mac Players:

Complete reinstallation of orgin brought no success!?
Do you have the purgecommand used to clean the RAM!?

 

Cheers

Liz

I don't work for EA - I'm just only a player who giving helping hands.
Jeg er ikke ansat hos EA, jeg er en gammel spilveteran, som giver hjælpende hænder til dig. Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter. Cheers/Vh/Gruß Liz
I don't reply pm on EA AHQ
Message 15 of 30 (194 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

@wjb1992 @mknowles07 @danlyh97

 

Are you all on Macs? Anyone having this problem in Windows?

 

Did you originally purchase, not install, University Life from a physical disc or from Origin? 

 

Have you tried resetting Origin using EA's helper tool? Or cleanly uninstalling and reinstalling it?

 

 

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues :-
Message 16 of 30 (183 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

For Windows Customers & Players, I would have another tip.
Uninstall Origin and uses the Windows own tool for an old data cleanup
http://windows.microsoft.com/en-us/windows/delete-files-using-disk-cleanup#delete-files-using-disk-c...
You can be sure, that really old files are deleted.

Afterwards shutdown your machine , wait  few minutes and restart your mchine again
Install Origin, set your settings
Disable origin in-game before

If you use programs like TeamViewer, MS Defender etc.
Please turned off this in the background, they often interfere with the process.

Start the Sims 3 Download.

 

\Liz

I don't work for EA - I'm just only a player who giving helping hands.
Jeg er ikke ansat hos EA, jeg er en gammel spilveteran, som giver hjælpende hænder til dig. Ich bin nur ein Spieler der anderen hilft und kein EA Mitarbeiter. Cheers/Vh/Gruß Liz
I don't reply pm on EA AHQ
Message 17 of 30 (146 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

★★★★ Novice

@Bluebellflora

 

Did you originally purchase, not install, University Life from a physical disc or from Origin?   Origin

 

Have you tried resetting Origin using EA's helper tool? Or cleanly uninstalling and reinstalling it?    Just tried and still nothing

Message 18 of 30 (134 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

@mknowles07

 

Which did you try, EA's helper tool or my clean uninstall guide?

 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread - | - The Sims 3 Mac super patch 1.67 -
- I am not affiliated with EA in anyway -
 -: Please do not Private Message me with your issues :-
Message 19 of 30 (131 Views)

Re: the sims 3 university life on my mac and it says "not yet released.&amp

★★★★ Novice

@Bluebellflora I tried both one after the other and still not released yet is there

Message 20 of 30 (124 Views)

Accepted Solution

★★★ Newbie

I had exactly the same problem with origin on my mac, the game was greyed out and saying 'not yet released' so I couldn't download but I had an invoice and had been charged.

I spoke to EA chat support who took me through uninstalling and reinstalling (again!) but when that didn't work they 're-issued the code' and it's now downloading on my origin client.

 

Hope this helps!

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