11-16-2015 11:35 PM
I've merged all the threads into one, no point in having multiple threads on the same thing.
If you could all provide your operating system details, whether you're opted into the beta Origin program, and confirm the date and time is correct on your computers that would be really helpful.
11-17-2015 12:18 AM
operating system details, MacBook Pro (Retina, 13-inch, Mid 2014) Processor 2.6 GHz Intel core i5 Memory 8GB 1600 MHz DDR3 Graphics Intel Iris 1536 MB
whether you're opted into the beta Origin program - I don't think so.
and confirm the date and time is correct on your computers - November 17 at 12:18AM
11-17-2015 04:01 AM
Which version of OS X are you using?
You can check if you've participating in the beta program in Origin by clicking on Origin in the menu bar then Preferences. In the General tab scroll down to the bottom to beta participation.
Let's see what the others who are affected come back with too. We need more info from others to compare and see if there's a common factor.
11-17-2015 08:33 AM
@Bluebellflora Thanks for your help
Which version of OS X are you using? - OS X Yosemite Version 10.10.5
You can check if you've participating in the beta program in Origin by clicking on Origin in the menu bar then Preferences. In the General tab scroll down to the bottom to beta participation. - No beta
11-17-2015 10:30 AM
I'm sure the problem is related with Origin. Because I play Sims on Yosemite with the penultimate version of Origin, there are no problems.
At the same time I play it on the latest Windows Pro 64 version with the newest Origin and there are some problems.
Sims 4 crashing often or freezes etc and my rig is a powerful Alienware machine
To all Sims Mac Players:
Complete reinstallation of orgin brought no success!?
Do you have the purgecommand used to clean the RAM!?
11-17-2015 12:14 PM
Are you all on Macs? Anyone having this problem in Windows?
Did you originally purchase, not install, University Life from a physical disc or from Origin?
11-18-2015 02:42 AM
For Windows Customers & Players, I would have another tip.
Uninstall Origin and uses the Windows own tool for an old data cleanup
You can be sure, that really old files are deleted.
Afterwards shutdown your machine , wait few minutes and restart your mchine again
Install Origin, set your settings
Disable origin in-game before
If you use programs like TeamViewer, MS Defender etc.
Please turned off this in the background, they often interfere with the process.
Start the Sims 3 Download.
11-18-2015 09:19 AM
Which did you try, EA's helper tool or my clean uninstall guide?
11-21-2015 08:14 AM
I had exactly the same problem with origin on my mac, the game was greyed out and saying 'not yet released' so I couldn't download but I had an invoice and had been charged.
I spoke to EA chat support who took me through uninstalling and reinstalling (again!) but when that didn't work they 're-issued the code' and it's now downloading on my origin client.
Hope this helps!