November 2015 - last edited November 2015 by EA_Nils
I just tried to download the sims 3 university life on my mac and it says "not yet released." I can't download it or install it. Yet on my PC it allowed me to download and install the game. I have tried completely getting rid of the sims 3 and origin and redownloading everything onto my computer and it still says the same thing. The game was released two years ago so i don't understand why i'm having this problem. I also bought the sims 3 pets on the same day and am having no problems playing it.
@Bluebellflora please and thank you in advance
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November 2015
I had exactly the same problem with origin on my mac, the game was greyed out and saying 'not yet released' so I couldn't download but I had an invoice and had been charged.
I spoke to EA chat support who took me through uninstalling and reinstalling (again!) but when that didn't work they 're-issued the code' and it's now downloading on my origin client.
Hope this helps!
November 2015
I downloaded the sims 3 university two days ago and it's grayed out and says "not yet released". I already tried to uninstall and reinstall origin. my order says completed by the way. I already emailed EAhelp and all they said was wait. well i've waited two days...
November 2015
try live chat instead
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/article/contact-ea-help/
November 2015 - last edited November 2015
@wjb1992 Is your Mac showing the correct date and time?
When you uninstalled and reinstalled Origin and TS3, did you get rid of all residual files by going into the Library folders and manually deleting them all? Can you please try just uninstalling and reinstalling UL?
November 2015
I've been waiting for technical support for 30 minutes on a less than 5 minute wait time quote.
November 2015
could really just be busy and or the browser your using try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox
November 2015
im having exactly the same problem ? did u fix ur issue?!
November 2015
hey did u fix ur issue ? im havign the same problem!
November 2015
i bought the EP UL just now , under my base game , the UL EP is grey and says "Not Yet Released", however other two late night EP and high-end loft SP works fine.
PS: i bought the starter pack first (base+late night EP+high-end loft SP)
November 2015
@yhlit read bluebellflora's post it has a link to click on uninstalling