Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
horse129
Posts: 2
Registered: ‎10-20-2013
Accepted Solution

the Sims 3 and Windows 8.1 compatibility

I recently updated my computer to windows 8.1 and installed 2 new expansion packs. When opened there was a red haze over some screens and when it got to the town view it looked like it was meant to be 3D. I also just updated to 1.63. 

 

Does anyone else have this issue with Windows 8.1 or know of anything I can do to fix this? we have done everything including uninstalling and reinstalling JUST the base game and it has the same issue and we know the video card is fine as it has working up until now. 

crinrict
Posts: 49,642
Topics: 180
XP: 4,694
Solutions: 4,263
Registered: ‎07-18-2012

Re: the Sims 3 and Windows 8.1 compatibility

Try to check for newer graphic drivers or re-install them.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
horse129
Posts: 2
Registered: ‎10-20-2013

Re: the Sims 3 and Windows 8.1 compatibility

thank you! turns out we needed to download an update for our graphics card that came out yesterday and it fixed all our issues! 

crinrict
Posts: 49,642
Topics: 180
XP: 4,694
Solutions: 4,263
Registered: ‎07-18-2012

Re: the Sims 3 and Windows 8.1 compatibility

Great to her. Thanks for letting us know.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
killerqueennz
Posts: 3
Registered: ‎10-27-2013

Re: the Sims 3 and Windows 8.1 compatibility

Where did you find the update for the graphics card. I have the same problem :smileysad:

rumbutter
Posts: 13,886
Topics: 14
XP: 980
Solutions: 998
Registered: ‎11-29-2012

Re: the Sims 3 and Windows 8.1 compatibility

if your card is an nvdiea go to nvidea site they have an auto detect and install if your card needs an update it will let you know once you update if there are any updates restart the computer if i's an ati/amd go to their site again they have an auto detect and install and again it will let you know once you update if there are any updates restart the computer

_____________________________________________________________
solutions are 50/50 they work for some and not others and vice versa
I don't work or have any association with EA
please remember your on a public forum never give out your codes emails or phone numbers
game issue questions belong in the forum please do not pm me with game issue questions