site bought '...Amore' venue won't download _ LogFile [ Edited ]

[ssaff]

Hello Sims 3 Help-Desk.
At the end of this Background info are:
a) Sims3LauncherLogFile.log
b) DxDiag


I hope this is helpful information for you.

Background
On 4th Oct. 2014, I bought 'The Last Venue of Amore' for 1,900 Sim Points.
This purchase leaves my with a credit of 14,252 Sim Points.

The Launcher states that my Sims 3 game Version is 'Up to Date'

'My Store Account' 'Purchase History' has '... Amore' registered.

Trying with both
Firefox Version:        10.0.2
Google Chrome Version:    37.0.2062.124 m


I've tried downloading to the Launcher (logged in to the Sims Web-Site and
logged in to the Launcher.
Logged in to the Sims Web-Site and the install activating the Launcher.
An error message keeps popping up:
"There was an error while downloading content. Please see the Log for more details.".

=========================================================
Sims3LauncherLogFile.log


2014/05/16|06:20:44|assetId: 5155528|Exchange Download Failure. No files to download, already installed||||Build Version:

10.0.96.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL:

http://igs.thesims3.com|
2014/05/16|06:25:05|assetId: 5155528|Exchange Download Failure. No files to download, already installed||||
2014/05/17|06:59:40|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Redd

Greene.Sims3Pack|Upload Failure. File already uploaded||||Build Version: 10.0.96.020001|Platform: PC|Locale:

en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2014/05/17|07:04:06|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Redd

Greene_Feb12.Sims3Pack|Upload Failure. File already uploaded||||
2014/05/17|07:04:34|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Redd

Greene_Feb12.Sims3Pack|Upload Failure. File already uploaded||||Build Version: 10.0.96.020001|Platform: PC|Locale:

en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2014/06/04|05:42:06|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Olive

Greene.Sims3Pack|Upload Failure. File already uploaded||||Build Version: 10.0.96.020001|Platform: PC|Locale:

en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2014/06/04|05:45:22|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Olive

Greene.Sims3Pack|Upload Failure. File already uploaded||||
2014/06/04|05:50:17|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Olive

Greene.Sims3Pack|Upload Failure. File already uploaded||||
2014/06/04|05:50:24|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Shh

Greene.Sims3Pack|Upload Failure. File already uploaded||||
2014/06/10|07:04:57|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Olive

Greene.Sims3Pack|Upload Failure. File already uploaded||||Build Version: 10.0.96.020001|Platform: PC|Locale:

en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2014/07/02|02:28:33|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Olive

Greene.Sims3Pack|Upload Failure. File already uploaded||||Build Version: 10.0.96.020001|Platform: PC|Locale:

en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2014/07/02|02:28:40|C:\Documents and Settings\Carol\My Documents\Electronic Arts\The Sims 3\Exports\Shh

Greene.Sims3Pack|Upload Failure. File already uploaded||||
2014/07/27|08:24:27|OFB-SIM3:72979|Store Download Failure. Download manifest server error.||||Build Version:

10.0.96.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL:

http://igs.thesims3.com|
2014/07/27|08:27:18|OFB-SIM3:72979|Store Download Failure. Download manifest server error.||||
2014/10/04|01:00:24|OFB-SIM3:73031|Store Download Failure. Download manifest server error.||||Build Version:

10.0.96.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL:

http://igs.thesims3.com|
2014/10/04|01:08:51|OFB-SIM3:73031|Store Download Failure. Download manifest server error.||||
2014/10/04|01:18:09|OFB-SIM3:73031|Store Download Failure. Download manifest server error.||||Build Version:

10.0.96.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL:

http://igs.thesims3.com|
2014/10/04|01:26:07|OFB-SIM3:73031|Store Download Failure. Download manifest server error.||||

=========================================================
Thanking You
[edit: email address removed]

[ssaff]

Dear Help Desk People -

Here is the DxDiag nostics (some of it anyway, as the file is over 40,000 characters.

------------------
System Information
------------------
Time of this report: 10/4/2014, 11:48:45
       Machine name: FRANKIEII
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: X48-DQ6
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM)2 Quad  CPU   Q9300  @ 2.50GHz (4 CPUs)
             Memory: 3326MB RAM
          Page File: 1473MB used, 3736MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: The file RtkHDAud.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 2: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: AMD Radeon HD 7700 Series
     Manufacturer: Advanced Micro Devices, Inc.

====================================================

Thanks Again from

[edit: email address removed]

[rumbutter]

hover your mouse over your base game icon to see the version number see image for example

[ssaff]

Thanks for your suggestion,

"The Launcher states that my Sims 3 game Version is 'Up to Date'".

and under the button named 'Game Updates',

it states:

'Version:

10.0.96020001' 

The Sims3 icon states:

1.47.6.020002

- Is this why 'The Last Venue of Amore' is not downloading ?

Thank You from ssaff

[rumbutter]

---

@ssaff wrote:

Thanks for your suggestion,

"The Launcher states that my Sims 3 game Version is 'Up to Date'".

and under the button named 'Game Updates',

it states:

'Version:

10.0.96020001' 

The Sims3 icon states:

1.47.6.020002

- Is this why 'The Last Venue of Amore' is not downloading ?

Thank You from ssaff

---

that is very possible as your version number indicates your at patch levl 1.42  the last two newest patches  are 1.63 the newest and last is 1.67 

you may need the superpatch i\ll be back in a mo with info on that read it very carefully before proceeding to install it

http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/m-p/67858#M3515

back up your stuff before downloading the superpatch it's just a precation

http://sims3.crinrict.com/en/2011/03/faq-what-files-should-i-backup.html

[ssaff]

Ok - Thanks for the link to the patch and to crincrict's notes on the 1.67 update.

I've tried a few times to XP you both, with 'Temporarily allow all this page' activated (Avira free-ware with Web- and Real-Time protection 'inactive'.

(I thought I'd replied to crincrict, but it's posted as a new topic !)

So far:

TS3_1.67.2.0240xx_update.exe

downloaded fine,

but, there's an error message: (it would be good to send you a screen-shot)

(Quote)

>SetupNew\setup.cpp (140)

PAPP:

PVENDOR:

PGUD:

$

@Windows XP Service Pack 3 (2600)

IE Version: 8.0.6001.18702

(/endQuote)

I removed the folder named: 'Mods' (after backing up).

I used Firefox to download (v. 10.0.2) - though I can't see *that* would make any difference.

XP is a legitimate, and is described in the dxdiag file at the beginning of this post.

To summarise:

   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)

Thanks again rumbutter, *wondering* (?what next)

[rumbutter]

your IE is out of date too yours says IE8,  it's now IE 11  start the IE browser and click on the cogwheel click on about Internet explorer to see if has an update to update the browser or go to the official Microsoft site and download IE 11 from there

[ssaff]

Computer Says No to quote the Little Britain character.

"Sorry, Internet Explorer 11 is not compatible with your system.

Upgrade to Windows 8.1 now to get ...."

"You're usiing Internet Explorer 8, the latest browser for Windows XP.

Support (for Win XP & IE 8 on XP) has ended." ;\

Thanks for your help rumbutter - Cheers

[rumbutter]

yeah that is the last one that'll work on XP as win XP is no longer supported since about march or april of this year but firefox should and will work

so try just use firefox as your browser

if the game launches and you get something about a script error do you still want to run hitting yes or no won't matter as that is more or less to do with the store ads on the launcher

i use firefox more than i do IE so use firefox to try download from the store if you get a message need to associate a program with the download when you first try with firefox see image 1 for what you may see click on the choose  and image 2 what to look for to tell firefox how/what to use as an example

[ssaff]

Thanks for your ScreenShots rumbutter.

I didn't realise that 'Choose' is possible under Firefox Options.

However, the 'Error' box message is continues to pop up first-up.

<quote>

Error

(yellow exclamation mark)

There was an error while downloading content. Please see the Log for more details.

</quote>

On the sims3 page with screenshots of 'Last Venue of Amore',

Under the button: 'Download', there's:

a Green Square (star - "Item has Additional Gameplay')

an Orange Square (tick5 - "You own this item")

I've been trying to download it all the time from my Sims 3 Store:

Purchase History, which has worked before for a previous reinstall.