select support option page not functional [ Edited ]

[iggabiggawokwok]

I have lost my sims3 password because i haven't played for many years. They give me the option to answer a security question but i have no clue.

When i try to access help, the 'select support option page' comes up but it's not functional. The Request Live Chat and Request Call buttons DON'T WORK. They are greyed out. I can't do anything until i sort this out. And i can't even access help.

I have cleared my cache ( I have a late model mac) and held the off button for 30 sec, leaving it off for a few minutes.

Is anyone else having this issue??

Moved, cause it didn't need to be in Anthem board.---MCSS

[Sassaroth]

Even though this is the Anthem game forum, not Sims. I think I can help to a degree.

One of our Community Managers EA_Tom had written up a wonder guide that might solve your problems. He keeps it up to date and was last edited 6-14-2017.

http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

I hope that helps

Sass