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product code not working to install the sims 3

by tstevensx94


product code not working to install the sims 3

★★★ Newbie

so I downloaded the sims 3 off of amazon, and when i logged in to origin i clicked redeem my product codes and the product code sent to me in my confirmatio email worked. after i downloaded the sims, and went to install, it tells me to enter the registration code again... yet when i do i does not fill up all spaces and therefore will not work. i just spent the money on this game and cant even use it, if EA can not fix this i want a refund NOW


does anyone know what i can do to fix this?

Message 1 of 2 (265 Views)

Re: product code not working to install the sims 3


There are two different kinds of codes.


Serial codes and redeem codes for the extra content. If they are only 16 digits, the code you have is most likely for redeeming the extra content at


Did you get another email with a 20-digit code ? 


You can also find the code in Origin in myGames when you click on the i, where it says Product code.

Good Luck and Happy Simming

TrennliniePlease accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

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