03-03-2017 05:46 PM
Okay, so...sometimes I have trouble installing/uninstalling downloads in my launcher. Usually, I just get a "not responding" message. So I clean out the cache files, etc., & then it works. Well, now...that's not working. And what is happening now is, I get the black box, then after maybe a minute, I get the "sims3 stopped working" message, & it closes it out. This is both with installing & with uninstalling. And the launcher is still up. This just started today. And I've already turned my computer off & back on, & cleared out cached files, etc. on my browser, on IE, & in my file folder. I have Windows10, & I am updated to v.1.69. Any suggestions?
03-09-2017 03:49 PM
@mstormyrose7867 Is your computer a pc or mac?
04-21-2017 06:39 AM
Close the launcher completely
Go to Documents \ Electronic Arts \ The Sims 3 \ Downloads
Create a folder inside Downloads folder (you can name it 'Already installed', for example). Move all the contents of the Downloads folder inside that new folder.
Open your launcher
Try to uninstall something again.
I tried the above, & now, not only is the launcher doing the same thing, but my game won't even play - it keeps closing out. Does anybody have any more suggestions?
04-21-2017 07:22 AM
I was already thinking I might have to delete all of my cc...now I am wondering if I am going to have to uninstall/reinstall my game?
04-21-2017 07:39 AM
Also, if it helps...I have a few xcpt DESKTOP (MDMP) files, & in the text document files under them, under [Exception Info], the "type" says ACCESS_VIOLATION writing address....
04-21-2017 03:12 PM
@mstormyrose7867 Do not uninstall the game. More then likely the game core files are not the problem. There is a return to factory method - link - Sims 3 return game to factory BUT before you do even that try a registry cleaner like ccleaner (there is a free version). Clean the registry. ACCESS_VIOLATION is usually a DEP issue and for some reason some computer need the game added to the DEP table for the game to run. Try ccleaner then try adding the game to DEP, then try the factory reset.