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problem with installing downloads in launcher

by mstormyrose7867
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Original Post

problem with installing downloads in launcher

★★★★ Novice

Okay, so...sometimes I have trouble installing/uninstalling downloads in my launcher.  Usually, I just get a "not responding" message.  So I clean out the cache files, etc., & then it works.  Well, now...that's not working.  And what is happening now is, I get the black box, then after maybe a minute, I get the "sims3 stopped working" message, & it closes it out.  This is both with installing & with uninstalling.  And the launcher is still up.  This just started today.  And I've already turned my computer off & back on, & cleared out cached files, etc. on my browser, on IE, & in my file folder.  I have Windows10, & I am updated to v.1.69.  Any suggestions?

Message 1 of 16 (217 Views)

Re: problem with installing downloads in launcher

★★★★ Novice

Also, I have already run Delphy's Dashboard.

Message 2 of 16 (214 Views)

Re: problem with installing downloads in launcher

★★★★ Novice

Okay, I tried all this again today, & I am still having the same problem..???...

Message 3 of 16 (179 Views)

Re: problem with installing downloads in launcher

@mstormyrose7867 Is your computer a pc or mac?

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I do not work for EA or associated with EA other then helping other users in the forums.
Message 4 of 16 (160 Views)

Re: problem with installing downloads in launcher

★★★★ Novice

Hi, sorry took so long, but it's a pc.

Message 5 of 16 (143 Views)

Re: problem with installing downloads in launcher

★★★★ Novice

Close the launcher completely
Go to Documents \ Electronic Arts \ The Sims 3 \ Downloads
Create a folder inside Downloads folder (you can name it 'Already installed', for example). Move all the contents of the Downloads folder inside that new folder.
Open your launcher
Try to uninstall something again.

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 I tried the above, & now, not only is the launcher doing the same thing, but my game won't even play - it keeps closing out.  Does anybody have any more suggestions?

Message 6 of 16 (106 Views)

Re: problem with installing downloads in launcher

★★★★ Novice

I was already thinking I might have to delete all of my cc...now I am wondering if I am going to have to uninstall/reinstall my game?

Message 7 of 16 (99 Views)

Re: problem with installing downloads in launcher

★★★★ Novice

Also, if it helps...I have a few xcpt DESKTOP (MDMP) files, & in the text document files under them, under [Exception Info], the "type" says ACCESS_VIOLATION writing address....

Message 8 of 16 (94 Views)

Re: problem with installing downloads in launcher

@mstormyrose7867  Do not uninstall the game. More then likely the game core files are not the problem. There is a return to factory method - link - Sims 3 return game to factory  BUT before you do even that try a registry cleaner like ccleaner (there is a free version). Clean the registry. ACCESS_VIOLATION is usually a DEP issue and for some reason some computer need the game added to the DEP table for the game to run. Try ccleaner then try adding the game to DEP, then try the factory reset.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 9 of 16 (71 Views)

Re: problem with installing downloads in launcher

★★★★ Novice

Thank you!  I will try this and let you know what happens.

Message 10 of 16 (69 Views)
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