patch 1.38 broken???

[EtherMyn]

I've been to the forums...and all i get is people asking the same thing I am....after patch 1.38 that was just release, I play my game and it stops responding and then shuts down....I thought that maybe with the Supernatural game out, I would download it and try again, but I still am having the same problem! Yes I have uninstalled all game expansions and stuff pack and the base game, including Origin. I did all fresh downloads and installation....the only content I use is either from the stuff packs or from the Store...nothing from the exchange, no custom content and no mods! Nothing.....I don't want to have to repeat this process all over again only have the same issue....It takes me about 4 hours from start to finish....all i want to do if be able to play. Can someonehelp? Also I already changed the setting for the DEP (i run Windows 7)....the game still crashes and stops responding execpt it doesn't shut down. I have to open up the task manager and "end task". HELP PLEASE

[crinrict · Accepted solution]

Links to Patch 1.36 can be found here: http://sims3.crinrict.com/en/2012/07/patch-1-36.html

Use the super patch if you are currently not patched at all.

[crinrict]

Try this (resinstalling does usually not get rid of the user files)

Resetting the game to factory settings without reinstalling

Many problems can be pinpointed on custom content or corruption in your user data. There's an easy way to reset your game to factory settings without going through the ordeal of reinstalling the whole thing (Path can be different depending on your OS):

• Make a backup of theSims3 folder in Documents\ElectronicArts to an external drive.
• Rename your theSims3 folder in Documents\ElectronicArts to Sims3_Backup
• Start the game or the launcher (All your save games will be gone, your options will be reset to factory settings and all your store content will be gone. Not to worry, it's all still there in that backup folder).
• A new Sims3 folder will have been recreated in your documents\electronicArts folder. Some folders might be missing for they are only created when you need them.
• Quit the game and the launcher
• Move the options.ini file from your backup folder to your newly created folder in documents\electronicArts\thesims3 to recover your graphic/sounds/gameplay options
• Go to programs(x86)\electronicarts\thesims3 and make sure you DO NOT have a mods folder there. If you do, move that to your desktop. Also make sure that there is no resource.cfg on that level (there will be on in your game\bin folder, don't delete that one).
• Repeat above step for every expansion you have.
• Start your game. You will need to start a new game for the other one is still missing right now.
• See if your error is gone. If so, you can put starting the folders back, starting with your saves. Check your game after every folder.
• This file UserPresets.package is all your custom styles you created in game, so you need to copy that one back as well.
• The files PassportData.package and ChallengeData.package contain your SimPort and Achievements progress. Make sure to put back.
• The folder Collections contains your collections. Make sure to put that back.
• If you had a mods folder in your programs folder, don't put it back. Custom content does not go there any more.
• If you find a mods folder in your documents folder, make sure you only put the stuff back that you know to be compatible
• ALL custom content can potentially cause problems. If you found out which folder is causing problems, put your stuff back in groups or one by one until you find the guilty party.

[EtherMyn]

I followed the instructions and my game still froze. I can uninstall and reinstall everything again. But is there a way I can manually download patch 1.36 instead of the automatic patch 1.38 and still be able to run Supernatural? If so Where can I download patch 1.36...my game worked perfectly until 1.38. A Lot of others have the same issue I am having. I did get a link to download 1.38 and install it manually...I would try that after I reinstall. If there is a way to get 1.36 back and wait till 1.38 is fixed that would be great

[crinrict · Accepted solution]

Links to Patch 1.36 can be found here: http://sims3.crinrict.com/en/2012/07/patch-1-36.html

Use the super patch if you are currently not patched at all.