You'll need to contact a game advisor directly for help with this one by following these steps:
1. Click the link : https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘Origin’
3. Click Find Solutions
4. Select "Account Management" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
You’ll now see the available contact options, depending on your geographical location and the time of day. Phone or Live Chat are the best options.
They will be able to add to the licence limit in this case as you had hardware problems.
Hope this helps.
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