how to reinstall sims

[jgamer63]

We bought sims 3, and a few of the additions. Our PC got a bad virus and we had to wipe out everything on it. Now I cannot find my game nor can I reinstall it. We spent a lot of money on these sims games and can't do anything with the disks now.

Thanks, John

[crinrict]

They should be in myGames on the Origin client. Make sure to login with the same account you've bought them with.

If they are not there, you need to get in touch with a customer support game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html