Re: help..redownloaded sims

by EA_Mai
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help..redownloaded sims

★★★ Newbie

i have just redownloaded sims 3 onto my new laptop using origin. i logged into my origin account and my sims 3 games and expansion packs where there to downloaded. they say they have been downloaded successfully, however, when launching sims 3 it asks for a registration code. none of the codes i have in my packs seem to be working and an error message keeps appearing asking if i want to debug, then the application closes. can anyone help me?

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Re: help..redownloaded sims

EA app Team

Hi @4kc6940,

 

Are you having this issue on a PC or a Mac?

 

If you are on PC I would suggest repairing your game to make sure all the files were downloaded and installed correctly. You would need to right click on The Sims 3 in Origin Game Library and select 'Repair' option.

 

Let us know if that helps Standard smile

-Mai

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