help black loading screen

by eklgrant
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Original Post

help black loading screen

★ Novice

my sims pets game wont load. it comes up with the home page but then when i press play a black screen shows and it crashes every time. ive reinstalled to see if that helps but it hasnt. i miss playing it someone help Frown.

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Re: help black loading screen

Hero (Retired)

@eklgrant Is your computer a pc or mac? Did PETS ever work? Do you any cc/mods?

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Re: help black loading screen

[ Edited ]
★ Novice
I don't know what mods are but the only thing I used was cheat modes. Yes I worked perfectly fine till the other week. I've played it for ages. It's a PC (laptop)
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Re: help black loading screen

Hero (Retired)

What is the version of your games? If you have the disc version do you have the latest released to market disc in the drive?

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Re: help black loading screen

★ Novice
No it's through origin, no disk. Don't know what to do :/
Message 5 of 6 (151 Views)

Re: help black loading screen

[ Edited ]
Hero (Retired)

@eklgrant Try the reset game - link - reset game This will tell you if the game or your user data is causing the problem. If the game plays then your user data is causing an issue and you don't have to re install.

 

add: please post your laptop's dxdiag

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