cant play the sims 3 for pc

by 16ashley
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cant play the sims 3 for pc

★★★ Newbie

i own the sims games for pc i have the actual cd in had but i havent played in a while and went to play the sims 3 ambitions game the other night and the screen went black and then sent me back to the desktop and gave me this error message. service instialization failed (0x039e8474) why cant i play??? please hellp:catsad:

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