can't sign up for sims3.com account to register my game

by pwood422
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Original Post

can't sign up for sims3.com account to register my game

★★★ Newbie

I want to register my game but it says i need to sign up for a sims3.com account.

 

I try to register the account and it takes my email and pw but then says i must register for the sims3 community.

so I type in a username and select "i agree to the terms of use etc etc" and click sign up

 

the page just reloads and says i still need to register for the sims3 community as if I hadn't done anything. 

doesn't say error or anything at all, just sort of acts like it didn't happen.

 

I also notice that during this process i'm not signed in to my sims3.com account, and when I try to sign into that it takes me to the same sign up page that keeps reloading itself...

 

If I had to guess at what the issue is I'd say the sign up link on that page is old/bugged and reroutes to itself as a result

Message 1 of 9 (2,839 Views)

Re: can't sign up for sims3.com account to register my game

Hero

Try a different browser. I suggest IE or Firefox.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 9 (2,796 Views)

Re: can't sign up for sims3.com account to register my game

★★★ Newbie

Does the same thing in IE

Message 3 of 9 (2,491 Views)

Re: can't sign up for sims3.com account to register my game

Hero

Wonder if it's broken again.

 

Get in touch with a game advisor to see if they know anything

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 9 (2,476 Views)

Re: can't sign up for sims3.com account to register my game

★★★ Newbie

I'm having the same problem. Could you solve it? 

Message 5 of 9 (2,311 Views)

Re: can't sign up for sims3.com account to register my game

★★★ Newbie

I'm having the same problem too!

Message 6 of 9 (1,647 Views)

Re: can't sign up for sims3.com account to register my game

Hero

Did you try all of above suggestions ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 9 (1,645 Views)

Re: can't sign up for sims3.com account to register my game

★★★ Newbie

me to


@emilyxxkayx3 wrote:

I'm having the same problem too!


 

Message 8 of 9 (1,522 Views)

Re: can't sign up for sims3.com account to register my game

Hero

Cookies enabled ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 9 (1,516 Views)