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Keeper
pwood422
Posts: 1
Registered: ‎09-10-2013

can't sign up for sims3.com account to register my game

I want to register my game but it says i need to sign up for a sims3.com account.

 

I try to register the account and it takes my email and pw but then says i must register for the sims3 community.

so I type in a username and select "i agree to the terms of use etc etc" and click sign up

 

the page just reloads and says i still need to register for the sims3 community as if I hadn't done anything. 

doesn't say error or anything at all, just sort of acts like it didn't happen.

 

I also notice that during this process i'm not signed in to my sims3.com account, and when I try to sign into that it takes me to the same sign up page that keeps reloading itself...

 

If I had to guess at what the issue is I'd say the sign up link on that page is old/bugged and reroutes to itself as a result

crinrict
Posts: 45,320
Topics: 168
XP: 4,171
Solutions: 3,945
Registered: ‎07-18-2012

Re: can't sign up for sims3.com account to register my game

Try a different browser. I suggest IE or Firefox.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
kazlikesgreen
Posts: 1
Registered: ‎12-27-2013

Re: can't sign up for sims3.com account to register my game

Does the same thing in IE

crinrict
Posts: 45,320
Topics: 168
XP: 4,171
Solutions: 3,945
Registered: ‎07-18-2012

Re: can't sign up for sims3.com account to register my game

Wonder if it's broken again.

 

Get in touch with a game advisor to see if they know anything

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
kattelag
Posts: 1
Registered: ‎01-08-2014

Re: can't sign up for sims3.com account to register my game

I'm having the same problem. Could you solve it? 

Keeper
emilyxxkayx3
Posts: 2
Registered: ‎04-04-2014

Re: can't sign up for sims3.com account to register my game

I'm having the same problem too!

crinrict
Posts: 45,320
Topics: 168
XP: 4,171
Solutions: 3,945
Registered: ‎07-18-2012

Re: can't sign up for sims3.com account to register my game

Did you try all of above suggestions ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
tomboycarley
Posts: 1
Registered: ‎05-10-2014

Re: can't sign up for sims3.com account to register my game

me to


emilyxxkayx3 wrote:

I'm having the same problem too!


 

crinrict
Posts: 45,320
Topics: 168
XP: 4,171
Solutions: 3,945
Registered: ‎07-18-2012

Re: can't sign up for sims3.com account to register my game

Cookies enabled ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.