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I don't understand. I bought this game from Wa-Mart, put the game disk in, it went through the whole installation process, then the launcher prompted me to type in the redemption code, which I did, but then it just said that it couldn't process it. I've tried over ten times & it just does the same thing. Please help, I really want to play this world ☹️

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Won't install Sims 3 Dragon Valley","moderationData":{"__ref":"ModerationData:moderation_data:8133909"},"body":"

Try redeeming the code here: https://store.thesims3.com/myAccount.html and then download it through your purchase history: https://store.thesims3.com/purchaseHistory.html

\n\n

If the code doesn't work, it might already be redeemed so check the history to download it from there.

I've been trying to do the EXACT same thing, NOTHING is working. it keeps giving me an error and telling it wont install. I looked thru the stuff in the case and I see a 90 day warrenty but I know thats not true because MOST stores will NOT take a disk of any sort back. I cannot get the game to install, I cannot get the code to be redeem when I click the link. It literally doesn't take me any where. What DO YOU guys at EA suggest? Why can't you just make it simple like you USE to back in the first sims 1 and 2? now we have origin and it just pisses everyone off. You aren't steam STOP IT.

Does is show up in your purchase history on thesims3.com ?
Did you try loading the purchase history with another browser ?
What error are you getting ?

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I'm having the same issue... I did what you guys said, and the only thing showing up in my purchase history is the fairegrounds, not the world. If the disc only gives you access to the fairegrounds, and not the world, then it's a pretty big rip-off, and I'll be wanting my $19.99 plus tax back.

You should have two codes in there. Look for the second one.

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same here!

I've already redeemed the code but it won't appear in my purchased history

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And I tried the 2 codes that came within the package

all I've gotten in my history of purchase were 2 download options for celtic itens (don't remenber the name of the package)

@carolnaves91 wrote:
same here!
I've already redeemed the code but it won't appear in my purchased history

it may be possiable you got two codes for celtic lands when you should have been given a code for dragon valley and one for celtic lands

\n\n

try to contact CS about that

\n\n\n

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Hi there,

I redeemed my code on the website because when I tried to install it it would skip the step to enter the code. Anyways, it worked online and it did appear in my purchase history but it will not download. It says an unknown error occured and it refuses to download anything.

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