Help us improve Answers HQ! Take Survey No, Thanks

Why does it say " the sims 3 has stopped working" every time it starts up to play on windows 8?

by xokaitxo96cutie
Reply

Original Post

Why does it say " the sims 3 has stopped working" every time it starts up to play on windows 8?

★★★ Newbie

The game loads and can be played for about 5 minutes until it closew and says that the sims 3 has stopped working. also, if i go to change any of the options, the whole game shuts down and he ame "stopped working" message comes up. I just got the seasons and really want to play it, however the new laptop i got isn't letting me. The new laptop has windows 8 and is a 64 bit thing or whatever. WHY WONT MY SIMS WORK?!

Message 1 of 3 (2,852 Views)

Re: Why does it say " the sims 3 has stopped working" every time it starts up to play on windows 8?

Community Manager

Hi xokaitxo96cutie,

 

Have you already tried everything that is explained here?

 

Game Crashes (CTD)

My game crashes to the desktop without a warning.

  

Troubleshooting Steps

There are several steps one can take to troubleshoot their own game before seeking help. There are some standard recipes that can help with several game problems.

Message 2 of 3 (2,810 Views)

Re: Why does it say " the sims 3 has stopped working" every time it starts up to play on w

★★★★ Novice
I've been having this all week. However, I've JUST worked out, if you log yourself out when you reach the main menu and disable interactive loading screens (general options, 3rd tab. I also turned off usage sharing), it seems to open up with no hitch. Phew! Pain if you wanted to complete the achievements, but at least you can play the game that way. I hope!!! Really hope it works for you.
Message 3 of 3 (1,861 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

ea-promo

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Connection troubleshooting steps

me-andromeda-fem

Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help