Why didn't i get the free simpoints when i registered my game?

by Vampiretype
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Why didn't i get the free simpoints when i registered my game?

★★★★★ Newbie

I got the sims 3 recently, brand-new in the package, and I was excited to see the card inside that said when i register my game that i would get $10 worth of simpoints. I waited a couple days to see if they showed up later but nothing, and i have read the info card a dozen times and cant figure out what i did wrong and why I didn't get my points.

 

Is there a trick to it? Did i somehow miss something? is there anyway to get the points still?

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Re: Why didn't i get the free simpoints when i registered my game?

[ Edited ]
Hero (Retired)

you have to redeem the free simpoints go to your my page your account

  • 'Redeem your SimPoints,' right under your avatar.
  • Click on the 'Redeem Free SimPoints' orange button.

edit to add link https://help.ea.com/article/RN15

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Message 2 of 10 (5,249 Views)

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Re: Why didn't i get the free simpoints when i registered my game?

[ Edited ]
Hero (Retired)

you have to redeem the free simpoints go to your my page your account

  • 'Redeem your SimPoints,' right under your avatar.
  • Click on the 'Redeem Free SimPoints' orange button.

edit to add link https://help.ea.com/article/RN15

Message 2 of 10 (5,250 Views)

Re: Why didn't i get the free simpoints when i registered my game?

★★★ Newbie

i didnt get my serial code thought how do you get your serial code

 

Message 3 of 10 (4,728 Views)

Re: Why didn't i get the free simpoints when i registered my game?

Hero (Retired)
what game did you get and where origin or a disk in a box from a shop ?
Message 4 of 10 (4,725 Views)

Re: Why didn't i get the free simpoints when i registered my game?

★★★ Newbie
I didnt get a code in my box or on the sims 3 website I can't see the orange button saying redeem my free simpoints anyone help please?????
Message 5 of 10 (4,506 Views)

Re: Why didn't i get the free simpoints when i registered my game?

Hero (Retired)

free $10 of simpoints only come with the sims 3 base game and world adventures

 

http://answers.ea.com/t5/The-Sims-3/Free-Simpoints/m-p/302594#M17025

 

if you just bought either for those games and registered them and didn't  receive your simpoints then you need to contact CS

 

http://eahelp.ea.com/en/contact-us/new/

Message 6 of 10 (4,498 Views)

Re: Why didn't i get the free simpoints when i registered my game?

★★★ Novice

there isn't one

Message 7 of 10 (3,748 Views)

Re: Why didn't i get the free simpoints when i registered my game?

Hero (Retired)

*necro thread*

 

stuff has changed since then

 

 

http://help.ea.com/en/article/contact-ea-help/

 

http://help.ea.com/en/contact-us/new/

 

 

Message 8 of 10 (3,737 Views)

Re: Why didn't i get the free simpoints when i registered my game?

★★★ Newbie
Were you able to solve this issue? I'm having the same problem, but the ea tech support told me to write on the forum to seek an answer.
Message 9 of 10 (1,993 Views)

Re: Why didn't i get the free simpoints when i registered my game?

@sara_ester96  Which packs did you buy, and have you registered them in either Origin or the Sims 3 store?  Please keep in mind that free SimPoints are only offered for the base game and World Adventures; some exceptions notwithstanding, the offer is not available for other packs.

 

When you're signed into the store site, you should see a button to redeem points on the left of your screen.  If it's not there, try a different browser; then try clearing all of your browser caches including the one for Internet Explorer.  Even if you never use it, the store does for some purposes.  Be sure to uncheck the box to preserve data for favorites.

 

clear IE cache:  https://kb.wisc.edu/page.php?id=15141

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 10 of 10 (1,988 Views)