05-30-2013 01:06 PM
I have enough simpoints to purchase Dragon Valley but no option to use simpoints , it just wants to charge my credit card again. I just now bought simpoints to buy Dragon Valley and a few other things but I try to buy them and it wants to charge my credit card again, but I want to use my sim points. what's going on? thank you.
05-30-2013 02:12 PM
For some obscure legal reason, EA can no longer offer worlds that will be sold retail through Simpoints. Monte Vista had the same issue. Dragon Valley is coming out on disc or digital download through Orgin in August and because of this, it can't be sold via Simpoints.
This is just how it is and we all have to live with that.
05-30-2013 05:22 PM
Ok, thank you, I can handle that. But it does say you can buy worlds with your sim points, and it would have been nice if they told you that on the page when you were buying sim points.
05-30-2013 05:42 PM
What sucks even more is I have had the same system error when trying to buy anything through sims3. I finally figured I could buy simpoints through Origin but now because I have to buy Dragon Valley - I can't because of the stupid system error. What do I have to do to get this fixed? It's been going on for months.
05-31-2013 12:12 AM
You can buy worlds, just not DV and MV.
Next time, you should check out the Worlds forum at thesims3.com (US Forum). They make announcements there how the world is working.
@sammtin: You need to contact customer support for that
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contac
Please accept a solution if your issue is solved. XP is also appreciated