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Keeper
dustydog4
Posts: 2
Registered: ‎05-30-2013

Why can't I use existing simpoints to buy Dragon Valley? It wants to charge my credit card again.

I have enough simpoints to purchase Dragon Valley but no option to use simpoints , it just wants to charge my credit card again. I just now bought simpoints to buy Dragon Valley and a few other things but I try to buy them and it wants to charge my credit card again, but I want to use my sim points. what's going on? thank you.

crinrict
Posts: 41,261
Topics: 136
XP: 3,533
Solutions: 3,709
Registered: ‎07-18-2012

Re: Why can't I use existing simpoints to buy Dragon Valley? It wants to charge my credit card again.

For some obscure legal reason, EA can no longer offer worlds that will be sold retail through Simpoints. Monte Vista had the same issue. Dragon Valley is coming out on disc or digital download through Orgin in August and because of this, it can't be sold via Simpoints.

 

This is just how it is and we all have to live with that.



Good Luck and Happy Simming
Crin



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Keeper
dustydog4
Posts: 2
Registered: ‎05-30-2013

Re: Why can't I use existing simpoints to buy Dragon Valley? It wants to charge my credit card again.

Ok, thank you, I can handle that. But it does say you can buy worlds with your sim points, and it would have been nice if they told you that on the page when you were buying sim points.

Keeper
sammtin
Posts: 1
Registered: ‎03-05-2013

Re: Why can't I use existing simpoints to buy Dragon Valley? It wants to charge my credit card again.

What sucks even more is I have had the same system error when trying to buy anything through sims3. I finally figured I could buy simpoints through Origin but now because I have to buy Dragon Valley - I can't because of the stupid system error. What do I have to do to get this fixed? It's been going on for months.

crinrict
Posts: 41,261
Topics: 136
XP: 3,533
Solutions: 3,709
Registered: ‎07-18-2012

Re: Why can't I use existing simpoints to buy Dragon Valley? It wants to charge my credit card again.

You can buy worlds, just not DV and MV.

 

Next time, you should check out the Worlds forum at thesims3.com (US Forum). They make announcements there how the world is working.

 

@sammtin: You need to contact customer support for that

 

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

 

 

 

---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.